{"id":48117,"date":"2021-09-30T00:00:00","date_gmt":"2021-09-30T00:00:00","guid":{"rendered":"https:\/\/www.techopedia.com\/itil-certification-why-you-need-it-how-to-get-it\/"},"modified":"2022-08-10T20:53:32","modified_gmt":"2022-08-10T20:53:32","slug":"itil-certification-why-you-need-it-how-to-get-it","status":"publish","type":"post","link":"https:\/\/www.techopedia.com\/2\/28631\/it-business\/it-careers\/itil-certification-why-you-need-it-how-to-get-it","title":{"rendered":"ITIL Certification: Why You Need It, How To Get It"},"content":{"rendered":"

ITIL means <\/em>Information Technology Infrastructure Library<\/em><\/a>. Back in the 1980s, the British government wanted to ensure that its stakeholders would best profit from its released technology, so they published a library that grew to more than 30 volumes on items such as how to handle incidents, how to perform change management, how to maintain a service catalog and so forth.<\/p>\n

By 2007, this library was reduced to five systems of IT learning, known as ITIL version 3 <\/a>that evolved into version 4<\/a> in February 2019. This latest version <\/a>essentially tells IT companies to “do what works for you” and aligns that with a framework of best-working principles that focuses on delivering value.<\/p>\n

When you’re certified in ITIL4, it means you’ve mastered these best business requirements and are ready to help companies provide top value to their customers.<\/p>\n

Why Obtain ITIL Certification?<\/span><\/h2>\n

ITIL is a framework for best practices<\/a> in IT service management<\/a>, and a good one at that. It's recognized all over the world as one of the key certifications for IT professionals. Plus, it's one of the highest paying IT certifications out there<\/a>. That's because ITIL focuses on the basics that matter to business: how to improve IT services, increase productivity and cut costs.<\/p>\n

ITIL ensures that an IT professional knows the best practices and the best solutions in any IT service management situation. ITIL's framework helps improve IT operations no matter where the organization is in the service management life cycle, and it helps businesses by reducing costs while also improving IT services. What's more, a lot of organizations and professionals view ITIL as a sort of common language or model, which makes its related skills more transferable between organizations. (To learn about other certifications, see 6 Top Tech Certifications to Fit Your Every Need<\/a>.)<\/p>\n

Those in IT financial management, continuity management, availability<\/a> and capacity management<\/a>, service-level management<\/a>, and service desks<\/a> stand to get the most out of ITIL training and certification. Thousands of companies all around the world – including some of the world's largest technology companies – even have this certification as a requirement.<\/p>\n

Want to boost your professional resume? Here's how to add ITIL certification to your job-hunting arsenal.<\/p>\n

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ITIL Process Stages<\/span><\/h2>\n

The whole onus is on providing customers with maximum value rather than just delivering services. To that end, ITIL 4 pivots its service management around five service lifecycle stages:<\/p>\n

    \n
  1. \n

    Service strategy<\/strong>, which is the mission and vision of the organization.<\/p>\n<\/li>\n

  2. \n

    Service design<\/strong>, which focuses on the designs of how to accomplish that mission and vision.<\/p>\n<\/li>\n

  3. \n

    Service transition,<\/strong> which is where the company builds and deploys the IT service in a coordinated way.<\/p>\n<\/li>\n

  4. \n

    Service operation,<\/strong> where the company carries out routine tasks related to one or more projects.<\/p>\n<\/li>\n

  5. \n

    Continual service improvement<\/strong>, where the organization plans an incremental model for improvement from one level to the next.<\/p>\n<\/li>\n<\/ol>\n

    <\/p>\n

    ITIL KPIS<\/span><\/h2>\n

    ITIL uses key performance indicators (KPIS) to track the following:<\/p>\n