{"id":47975,"date":"2012-03-26T00:00:00","date_gmt":"2012-03-26T00:00:00","guid":{"rendered":"https:\/\/www.techopedia.com\/why-the-consumerization-of-it-products-hurts-it-workers\/"},"modified":"2017-06-08T17:24:36","modified_gmt":"2017-06-08T17:24:36","slug":"why-the-consumerization-of-it-products-hurts-it-workers","status":"publish","type":"post","link":"https:\/\/www.techopedia.com\/2\/28221\/it-business\/it-careers\/the-consumerization-hurts-prospects-for-it-workers","title":{"rendered":"Why the Consumerization of IT Products Hurts IT Workers"},"content":{"rendered":"<p>Complexity was &#8211; and to a large extent still is &#8211; an IT worker\u2019s true BFF. Products that have many moving parts and are difficult to use create a need for people to repair and explain how to best use them. But now that line of thinking seems so, well, pre-iPad, and the explosion of easy-to-use mobile devices presents a grave threat to IT workers, especially those in support positions.\n<\/p>\n<p>This &#8220;Apple-ization&#8221; of computing devices is generally a good thing. Really, who wants complicated products that are hard to use? The <a href=\"\/definition\/758\/ipad\" target=\"_blank\">iPad<\/a> and its iBrethren are merely part of a 70-year-old trend (law?): computing devices get smaller, cheaper, faster and more user-friendly. What this means for IT workers is that they need to be riding the crest of the usability wave &#8211; if they want to stay in the field, that is. (For related reading, check out <a href=\"\/2\/25670\/it-business\/creating-the-iworld-a-history-of-apple\" target=\"_blank\">Creating the iWorld: This History of Apple<\/a>.)\n<\/p>\n<h2><span id=\"the_technology_trend_line\">The Technology Trend Line<\/span><\/h2>\n<p>Looking at the technology trend line, it seems unlikely that anyone will be using a computer with moving parts in 10 years&#8217; time. Whatever you think of Apple, the iPhone voice recognition (VR) software, <a href=\"\/definition\/22115\/siri\" target=\"_blank\">Siri<\/a>, is a remarkable achievement. At the rate that VR technology is advancing, we might not even need keyboards in a few years. No more carpal tunnel!\n<\/p>\n<p>Still need convincing? In late 2010, Gartner published its top tech predictions for 2011. The research giant\u2019s main conclusions are eye-opening reading for tech support workers and those who manage them. Here are some of its predictions:\n<\/p>\n<ul>\n<li>By 2015, tools and automation will eliminate 25 percent of labor hours associated with IT services. Let\u2019s see, 25 percent fewer labor hours is likely to mean a lot fewer IT support people as well.<\/li>\n<li>By 2014, 90 percent of organizations will support <a href=\"\/definition\/28145\/bring-your-own-technology-byot\" target=\"_blank\">corporate applications on personal devices<\/a>. Fewer corporate devices plus more easy to use personal devices equals less need for IT support workers.<\/li>\n<li>By 2013, 80 percent of businesses will support a workforce using <a href=\"\/definition\/2353\/tablet\" target=\"_blank\">tablets<\/a>. That sounds like a recipe for fewer IT chefs in the kitchen.<\/li>\n<li>As the jobless recovery continues, many large enterprises will find it less difficult to justify IT and business investments than increasing staffing levels.&#8221; Ouch. The net result: more money for the fortunate few(er) folks who have IT jobs.<\/li>\n<\/ul>\n<p>American corporations have hundreds of billions of dollars in cash in their coffers. You could call it the ultimate rainy day fund. Why? The Great Recession made companies realize that they can do more with less. This just in: they like it. Despite the dubious benefits for customers, companies will continue to outsource the support jobs they do need for their too-easy-to-use devices.<\/p>\n<p>A few months later an MBA candidate at Dartmouth\u2019s Center for Digital Strategies at its Tuck School of Business came out with her take on the <a href=\"\/definition\/28237\/consumerization-of-it\" target=\"_blank\">consumerization of IT<\/a>. A few takeaways:\n<\/p>\n<ul>\n<li><a href=\"\/topic\/21\/enterprise\" target=\"_blank\">Enterprise<\/a> users are demanding the level of usability they see in the consumer market from their corporate IT departments.<\/li>\n<li>&#8220;<a href=\"\/definition\/28094\/digital-native\" target=\"_blank\">Digital natives<\/a>&#8221; are intolerant of poor technology capabilities at work.<\/li>\n<li><a href=\"\/definition\/2120\/teleworking\" target=\"_blank\">Telecommuting<\/a> and access to information anywhere is blurring the line between personal and professional.<\/li>\n<li>Employee retention will push companies to begin to embrace consumerization.<\/li>\n<\/ul>\n<p>These trends are uniformly good for American businesses as they will increase productivity in the increasingly global clash for goods and services. That said, the inescapable conclusion is a forecast of more user-friendly technology that will need a leaner IT infrastructure to support it.\n<\/p>\n<h2><span id=\"tips_for_it_support_personnel\">Tips for IT Support Personnel<\/span><\/h2>\n<p>What\u2019s a humble IT support person to do? Although the solutions are problematic, here are a few arrows that should always be in your quiver:<\/p>\n<ul>\n<li>Keep your resume up-to-date and think about where else in your organization you could fit in if things go south. (Note: the answer may be nowhere.) If the worst happens and you\u2019re laid off, it may also help to have friends in lateral places at your company.<\/li>\n<li>Don\u2019t discuss religion and politics and don\u2019t trash a colleague\u2019s <a href=\"\/definition\/3391\/mobile-operating-system-mobile-os\" target=\"_blank\">mobile OS<\/a> choice. In other words, stay on your customers&#8217; good sides. Be device agnostic. If you like <a href=\"\/definition\/4219\/android-platform\" target=\"_blank\">Android<\/a> and they like Apple let it go. You never know &#8211; that Android user may be a good reference someday.<\/li>\n<li>It helps to be on good terms with your boss, and I mean really good terms, as people really don\u2019t like laying off their friends. It also pays to be on the good side of your boss\u2019s boss, as she may be the one to protect your neck from the corporate reaper. Disingenuous? Perhaps, but remember that it\u2019s your life we\u2019re talking about here. As Michael Corleone said to his brother, Sonny, in &#8220;The Godfather&#8221;, &#8220;It\u2019s not personal, Sonny. It\u2019s strictly business.&#8221;<\/li>\n<li>Learn to code! <a href=\"http:\/\/www.codecademy.com\/\" target=\"_blank\" rel=\"noopener\">Codeacademy.com<\/a> recently announced free online training to help you learn how to build websites, apps and games. This is one skill every IT professional should have.<\/li>\n<\/ul>\n<h2><span id=\"the_bottom_line\">The Bottom Line<\/span><\/h2>\n<p>Cool, easy-to-hang-with David (Apple) has finally beaten the stodgy Goliath (Microsoft). It&#8217;s a good thing for consumers, but if you&#8217;re in IT, it\u2019s up to you to adapt.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Complexity was &#8211; and to a large extent still is &#8211; an IT worker\u2019s true BFF. Products that have many moving parts and are difficult to use create a need for people to repair and explain how to best use them. But now that line of thinking seems so, well, pre-iPad, and the explosion of [&hellip;]<\/p>\n","protected":false},"author":7645,"featured_media":47976,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[561,577,558],"tags":[],"category_partsoff":[],"class_list":["post-47975","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-business-alignment","category-it-careers","category-risk-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why the Consumerization of IT Products Hurts IT Workers - Techopedia<\/title>\n<meta name=\"description\" content=\"Computing devices are getting smaller, faster and easier to use. 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