{"id":376932,"date":"2025-01-12T11:00:31","date_gmt":"2025-01-12T11:00:31","guid":{"rendered":"https:\/\/www.techopedia.com\/?p=376932"},"modified":"2025-01-12T11:00:29","modified_gmt":"2025-01-12T11:00:29","slug":"the-boston-consulting-group-interview-how-to-manage-ai-at-work","status":"publish","type":"post","link":"https:\/\/www.techopedia.com\/the-boston-consulting-group-interview-how-to-manage-ai-at-work","title":{"rendered":"The Boston Consulting Group Interview: How to Manage AI at Work"},"content":{"rendered":"<p>There is a growing realization among workers that AI won&#8217;t replace humans \u2014 but those who harness AI will outperform those who don&#8217;t.<\/p>\n<p>Take, for example, a recent Boston Consulting Group&#8217;s think tank experiment on 480 consultants, which showed <a href=\"https:\/\/www.bcg.com\/press\/5september2024-generative-ai-knowledge-workers-consultants\" target=\"_blank\">up to 49% improvement on complex tasks<\/a> outside their skillset when they could use AI as a tool.<\/p>\n<p>Techopedia speaks with <strong>Vladimir Lukic, Managing Director and Senior Partner at BCG<\/strong>, to discuss how <a href=\"https:\/\/www.techopedia.com\/definition\/34633\/generative-ai\">generative AI<\/a> is entering the workforce.<\/p>\n<p>We discuss how non-experts can perform complex tasks such as <a href=\"https:\/\/www.techopedia.com\/definition\/30202\/data-science\">data science<\/a> and how experts can level up with AI assistance.<\/p>\n<p>We also cover the &#8220;exoskeleton effect,&#8221; how <a href=\"https:\/\/www.techopedia.com\/ai\/best-ai-coding-tools\">AI changes coding<\/a>, and how managers can plan for an AI future.<\/p>\n<div class=\"su-note\"  style=\"border-color:#e5e54c;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#FFFF66;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">\n<h2><span id=\"key_takeaways\">Key Takeaways<\/span><\/h2>\n<ul>\n<li>Generative AI boosts workplace productivity \u2014 but demands human oversight.<\/li>\n<li>Vladimir Lukic of BCG discusses the &#8220;exoskeleton effect&#8221; of AI helping both novices and experts.<\/li>\n<li>From coding to analyzing data sets, AI can reduce work from days to minutes.<\/li>\n<li>However, processes are needed to keep critical thinking alive in AI workflows.<\/li>\n<li>Leaders must use AI hands-on rather than just say: &#8220;Use it.&#8221;<\/li>\n<\/ul>\n<\/div><\/div>\n<div>\n    <section class=\"toc-sticky w-100 bg-white \">\n        <div class=\"toc-sticky__container container\">\n            <div class=\"toc-sticky__open d-flex align-items-end\" data-bs-toggle=\"collapse\"\n                 aria-controls=\"multiCollapse1\"\n                 data-bs-target=\"#multiCollapse1\">\n                <button\n                        class=\"btn btn-primary collapse-action-btn p-1 rounded-circle\"\n                        type=\"button\"\n                >\n                    <i class=\"icon-chevron-up\"><\/i>\n                <\/button>\n                <span id=\"toc-current-title\" class=\"d-flex align-items-center\">\n                    Table of Contents\n                <\/span>\n                <span class=\"toc-main-title-permanent\">Table of Contents<\/span>\n            <\/div>\n            <div\n                    class=\"collapse my-3\"\n                    id=\"multiCollapse1\"\n            >\n                <ol class=\"StepProgress\">\n                                                                        <li class=\"StepProgress-item current\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"key_takeaways\"\n                               onclick=handleScrollToTitle(\"key_takeaways\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">Key Takeaways<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"introducing_the_exoskeleton_effect_of_ai\"\n                               onclick=handleScrollToTitle(\"introducing_the_exoskeleton_effect_of_ai\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">Introducing the 'Exoskeleton Effect' of AI<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"why_outsourcing_everything_to_genai_may_erode_critical_thinking_skills\"\n                               onclick=handleScrollToTitle(\"why_outsourcing_everything_to_genai_may_erode_critical_thinking_skills\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">Why Outsourcing Everything to GenAI May Erode Critical Thinking Skills<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"why_process_design_matters_as_much_as_the_technology\"\n                               onclick=handleScrollToTitle(\"why_process_design_matters_as_much_as_the_technology\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">Why Process Design Matters as Much as the Technology<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"the_bottom_line\"\n                               onclick=handleScrollToTitle(\"the_bottom_line\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">The Bottom Line<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"references\"\n                               onclick=handleScrollToTitle(\"references\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">References<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                    <\/ol>\n                <div class=\"toc-sticky__container__disperse\"><\/div>\n                <div class=\"toc-sticky__btn-top justify-content-center\">\n                    <button class=\"btn btn-link d-flex align-items-center\" onclick={btnTop()}><p>Show Full Guide<\/p><img decoding=\"async\"\n                                src=\"\/wp-content\/plugins\/table-of-contents\/assets\/images\/arrow-up-circle.svg\"\n                                alt=\"arrow-up-circle\">\n                    <\/button>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n    <div class=\"toc-sticky-list\">\n        <div class=\"toc-sticky__container container\">\n            <div class=\"toc-sticky__open d-flex align-items-end\" data-bs-toggle=\"collapse\" aria-controls=\"multiCollapse2\" data-bs-target=\"#multiCollapse2\">\n                <button class=\"btn btn-primary collapse-action-btn p-1 rounded-circle\"\n                        type=\"button\">\n                    <i class=\"icon-chevron-up up\"><\/i>\n                <\/button>\n                <span id=\"toc-current-title\" class=\"d-flex align-items-center\">\n                    Table of Contents\n                <\/span>\n            <\/div>\n            <div  class=\"collapse my-3\" id=\"multiCollapse2\">\n                <ol class=\"StepProgress\">\n                    \t\t\t\t\t \t\t\t\t\t                                                     <li class=\"StepProgress-item current \">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"key_takeaways\"\n                                   onclick=handleScrollToTitle(\"key_takeaways\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">Key Takeaways<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t                                                     <li class=\"StepProgress-item \">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"introducing_the_exoskeleton_effect_of_ai\"\n                                   onclick=handleScrollToTitle(\"introducing_the_exoskeleton_effect_of_ai\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">Introducing the 'Exoskeleton Effect' of AI<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t                                                     <li class=\"StepProgress-item \">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"why_outsourcing_everything_to_genai_may_erode_critical_thinking_skills\"\n                                   onclick=handleScrollToTitle(\"why_outsourcing_everything_to_genai_may_erode_critical_thinking_skills\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">Why Outsourcing Everything to GenAI May Erode Critical Thinking Skills<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t\n\t\t\t\t\t\t <span class=\"show_moretoc\">Show Full Guide<\/span>\n\t\t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"why_process_design_matters_as_much_as_the_technology\"\n                                   onclick=handleScrollToTitle(\"why_process_design_matters_as_much_as_the_technology\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">Why Process Design Matters as Much as the Technology<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"the_bottom_line\"\n                                   onclick=handleScrollToTitle(\"the_bottom_line\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">The Bottom Line<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"references\"\n                                   onclick=handleScrollToTitle(\"references\")\n           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const headerHeightDifference = window.innerWidth < 992 ? -30 : -15;\n        window.scrollTo({\n            top: el.offsetTop - 60 - headerHeightDifference - 10,\n        });\n    }\n<\/script>\n\n<h2><span id=\"introducing_the_exoskeleton_effect_of_ai\">Introducing the &#8216;Exoskeleton Effect&#8217; of AI<\/span><\/h2>\n<figure id=\"attachment_376936\" aria-describedby=\"caption-attachment-376936\" style=\"width: 213px\" class=\"wp-caption alignright\"><img decoding=\"async\" src=\"https:\/\/www.techopedia.com\/wp-content\/uploads\/2025\/01\/Vladimir-Lukic-Techopedia.jpg\" alt=\"Vladimir Lukic, Managing Director &amp; Senior Partner at BCG\" width=\"213\" height=\"194\" class=\"wp-image-376936 \" srcset=\"https:\/\/www.techopedia.com\/wp-content\/uploads\/2025\/01\/Vladimir-Lukic-Techopedia.jpg 700w, https:\/\/www.techopedia.com\/wp-content\/uploads\/2025\/01\/Vladimir-Lukic-Techopedia-300x274.jpg 300w\" sizes=\"(max-width: 213px) 100vw, 213px\" \/><figcaption id=\"caption-attachment-376936\" class=\"wp-caption-text\">Vladimir Lukic, Managing Director &amp; Senior Partner at BCG<\/figcaption><\/figure>\n<p>A recent <a href=\"https:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=4944588\" target=\"_blank\">experiment<\/a> conducted by BCG, along with scholars from Boston University and OpenAI&#8217;s Economic Impacts research team, led to what Lukic calls the &#8216;exoskeleton effect&#8217; \u2014 AI as a tool that empowers workers to perform better and do more than a human or GenAI can on their own.<\/p>\n<p>Lukic said:<\/p>\n<blockquote><p>&#8220;Think of GenAI as an exoskeleton. It can suddenly let a non-coder write code, but once you remove the tool, that person can&#8217;t do it alone. They haven&#8217;t learned to code.&#8221;<\/p><\/blockquote>\n<p>Research at BCG found that consultants with no coding background could perform advanced tasks using GenAI. But that proficiency (as you might expect) instantly vanished without the AI tool.<\/p>\n<p>Despite novices showing dramatic improvements, experts benefited, too. Vlad points out that while GenAI levels the playing field for beginners, it also significantly accelerates and enhances an expert&#8217;s capabilities.<\/p>\n<blockquote><p>&#8220;Even our experienced data scientists got better at using these tools. People without backgrounds had enormous gains, but skilled folks also performed higher with AI augmentation.&#8221;<\/p><\/blockquote>\n<p>A big reduction in friction is GenAI&#8217;s <a href=\"https:\/\/www.techopedia.com\/definition\/natural-language-processing-nlp\">natural-language<\/a> interface allows novices to generate entire blocks of code.<\/p>\n<p>However, the experiment revealed that verifying correctness relies on human judgment and partial knowledge of programming fundamentals.<\/p>\n<blockquote><p>&#8220;If you&#8217;ve never written code, you can prompt ChatGPT for a script, which hands you 30 lines of Python. But if you don&#8217;t know how to double-check it, you&#8217;re lost when it&#8217;s wrong.&#8221;<\/p><\/blockquote>\n<h2><span id=\"why_outsourcing_everything_to_genai_may_erode_critical_thinking_skills\">Why Outsourcing Everything to GenAI May Erode Critical Thinking Skills<\/span><\/h2>\n<p>Vlad highlights that fully outsourcing tasks to GenAI can undermine learning. Instead, organizations should structure processes so employees actively check and refine AI outputs, retaining critical thinking.<\/p>\n<p>He added:<\/p>\n<blockquote><p>&#8220;We tell clients: don&#8217;t automate everything. Insert &#8216;purposeful toil.&#8217;<\/p>\n<p>&#8220;Force some steps in the workflow where juniors must break the code into smaller parts, or they have to get a manager&#8217;s review. That&#8217;s how you build true intuition.&#8221;<\/p><\/blockquote>\n<p>Vlad shows GenAI&#8217;s strengths in quickly generating a sweeping overview of complex data. Yet, subtle insights and creative connections still rely on human expertise, illustrating how AI and human teams best succeed in tandem.<\/p>\n<blockquote><p>&#8220;We had times when the AI summarized 50 interviews and gave us a more comprehensive initial list of themes than any single analyst. But it still took a human to catch certain nuances it missed.&#8221;<\/p><\/blockquote>\n<h2><span id=\"why_process_design_matters_as_much_as_the_technology\">Why Process Design Matters as Much as the Technology<\/span><\/h2>\n<p>The experiment suggests a massive expansion of tasks employees can tackle with AI support. Vlad advises leaders to rewrite job requirements and performance metrics, focusing on &#8220;AI synergy&#8221; rather than domain skills.<\/p>\n<blockquote><p>&#8220;It&#8217;s not about how many coders you hire. You need to consider who can fully leverage GenAI. Suddenly, that shapes recruiting, internal mobility, and how you form teams.&#8221;<\/p><\/blockquote>\n<p>While GenAI might slash execution time, organizations forfeit the efficiency gains if they cling to legacy checkpoints or bureaucratic sign-offs. Vlad urges executives to redesign workflows rather than just dropping AI into an outdated process.<\/p>\n<blockquote><p>We&#8217;ve seen processes cut from ten days to two minutes. The danger is if you keep the same approvals and committees, you&#8217;re back to a ten-day turnaround.<\/p>\n<p>&#8220;That&#8217;s wasted potential.&#8221;<\/p><\/blockquote>\n<p>Vlad stresses that top leaders must adopt GenAI hands-on.<\/p>\n<blockquote><p>&#8220;Executives can&#8217;t just say: &#8216;We&#8217;ll do AI&#8217;, without trying it themselves. Whether for a quick draft of a board memo or analyzing data, they need that personal intuition for what the tool can and can&#8217;t do.&#8221;<\/p><\/blockquote>\n<p>At the same time, Vlad pointed out two risks:<\/p>\n<blockquote><p>&#8220;People love that GenAI boosts their confidence and speed, but it also raises questions: what if I start losing the core skill the AI&#8217;s handling? We need to plan for that.<\/p>\n<p>&#8220;[At the same time] you can&#8217;t avoid AI. If you don&#8217;t provide a safe, responsible way to use GenAI internally, people will just go around you, using public tools and risking data exposure.&#8221;<\/p><\/blockquote>\n<h2><span id=\"the_bottom_line\">The Bottom Line<\/span><\/h2>\n<p>Vlad&#8217;s observations suggest that GenAI can redefine how we think of &#8220;skill&#8221; in relation to the workplace. AI can offer dramatic performance boosts for both novices and experts, but it also reveals a critical gap between immediate capability gains and genuine skill-building.<\/p>\n<p>Through structured processes, thoughtful leadership, and an eye on workflow redesign, organizations can unlock GenAI&#8217;s potential \u2014 while still nurturing the human superpowers that remain essential.<\/p>\n<div class=\"reference-content\">\n<div class=\"reference-heading reference-content-collapsible-heading\">\n<h2><span id=\"references\">References<\/span><\/h2>\n<\/div>\n<div class=\"reference-content-body\">\n<ol>\n<li><a href=\"https:\/\/www.bcg.com\/press\/5september2024-generative-ai-knowledge-workers-consultants\" target=\"_blank\">Generative AI Instantly Elevates the Aptitude of Knowledge Workers: Consultants Achieve up to 49 Percentage Point Improvement on Complex Tasks Outside Their Skillset<\/a>\u00a0(BCG)<\/li>\n<li><a href=\"https:\/\/papers.ssrn.com\/sol3\/papers.cfm?abstract_id=4944588\" target=\"_blank\">GenAI as an Exoskeleton: Experimental Evidence on Knowledge Workers Using GenAI on New Skills<\/a> (Papers SSRN)<\/li>\n<\/ol>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>There is a growing realization among workers that AI won&#8217;t replace humans \u2014 but those who harness AI will outperform those who don&#8217;t. Take, for example, a recent Boston Consulting Group&#8217;s think tank experiment on 480 consultants, which showed up to 49% improvement on complex tasks outside their skillset when they could use AI as [&hellip;]<\/p>\n","protected":false},"author":286637,"featured_media":376940,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[1122],"tags":[],"category_partsoff":[],"class_list":["post-376932","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interview"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Boston Consulting Group Interview: How to Manage AI at Work - Techopedia<\/title>\n<meta name=\"description\" content=\"Techopedia speaks with Vladimir Lukic, Managing Director and Senior Partner at BCG, to discuss how generative AI is entering the workforce.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Boston Consulting Group Interview: How to Manage AI at Work\" \/>\n<meta property=\"og:description\" content=\"Techopedia speaks with Vladimir Lukic, Managing Director and Senior Partner at BCG, to discuss how generative AI is entering the workforce.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.techopedia.com\/the-boston-consulting-group-interview-how-to-manage-ai-at-work\" \/>\n<meta property=\"og:site_name\" content=\"Techopedia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/techopedia\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-01-12T11:00:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.techopedia.com\/wp-content\/uploads\/2025\/01\/The-Boston-Consulting-Group-Interview-How-to-Manage-AI-at-Work.-Techopedia.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"686\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Neil C. 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