{"id":380788,"date":"2025-02-01T17:00:07","date_gmt":"2025-02-01T17:00:07","guid":{"rendered":"https:\/\/www.techopedia.com\/?post_type=definition&#038;p=380788"},"modified":"2025-02-01T17:00:06","modified_gmt":"2025-02-01T17:00:06","slug":"network-operations-center-noc","status":"publish","type":"definition","link":"https:\/\/www.techopedia.com\/definition\/network-operations-center-noc","title":{"rendered":"Network Operations Center (NOC)"},"content":{"rendered":"<h2><span id=\"what_is_a_network_operations_center_noc\">What Is a Network Operations Center (NOC)?<\/span><\/h2>\n<p>A network operations center (NOC) is a centralized control center for monitoring and managing an organization&#8217;s <a href=\"https:\/\/www.techopedia.com\/definition\/5526\/local-area-network-lan\">local area network<\/a> (LAN), <a href=\"https:\/\/www.techopedia.com\/definition\/5107\/wireless-local-area-network-wlan\">wireless local area network<\/a> (WLAN) and\/or <a href=\"https:\/\/www.techopedia.com\/definition\/5409\/wide-area-network-wan\">wide area network<\/a> (WAN).<\/p>\n<p>A NOC helps organizations that rely on <a href=\"https:\/\/www.techopedia.com\/definition\/29199\/it-infrastructure\">IT infrastructure<\/a> for daily operations to ensure <a href=\"https:\/\/www.techopedia.com\/definition\/network-infrastructure\">network infrastructure<\/a> functions reliably and operates at peak performance levels.<\/p>\n<div class=\"su-note\"  style=\"border-color:#e5e54c;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#FFFF66;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">\n<h2><span id=\"key_takeaways\">Key Takeaways<\/span><\/h2>\n<ul>\n<li>A network operations center is a physical or virtual hub that allows IT staff to monitor, maintain, and optimize an organization\u2019s LAN or WAN.<\/li>\n<li>The acronym NOC is pronounced like the English word \u201cknock.\u201d<\/li>\n<li>The primary goal of an NOC is to ensure network services can be accessed at any time of day and on any day of the week (24\/7).<\/li>\n<li>An NOC\u2019s other job is to minimize productivity loss by restoring network operations as quickly as possible if IT assets fail.<\/li>\n<li>In the past, NOCs were typically dedicated rooms filled with monitors. Today, NOCs are typically executive dashboards that can be accessed from anywhere with a network connection.<\/li>\n<\/ul>\n<\/div><\/div>\n<div>\n    <section class=\"toc-sticky w-100 bg-white \">\n        <div class=\"toc-sticky__container container\">\n            <div class=\"toc-sticky__open d-flex align-items-end\" data-bs-toggle=\"collapse\"\n                 aria-controls=\"multiCollapse1\"\n                 data-bs-target=\"#multiCollapse1\">\n                <button\n                        class=\"btn btn-primary collapse-action-btn p-1 rounded-circle\"\n                        type=\"button\"\n                >\n                    <i class=\"icon-chevron-up\"><\/i>\n                <\/button>\n                <span id=\"toc-current-title\" class=\"d-flex align-items-center\">\n                    Table of Contents\n                <\/span>\n                <span class=\"toc-main-title-permanent\">Table of Contents<\/span>\n            <\/div>\n            <div\n                    class=\"collapse my-3\"\n                    id=\"multiCollapse1\"\n            >\n                <ol class=\"StepProgress\">\n                                                                        <li class=\"StepProgress-item current\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"what_is_a_network_operations_center_noc\"\n                               onclick=handleScrollToTitle(\"what_is_a_network_operations_center_noc\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">What Is a Network Operations Center (NOC)?<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"key_takeaways\"\n                               onclick=handleScrollToTitle(\"key_takeaways\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">Key Takeaways<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"how_a_network_operations_center_works\"\n                               onclick=handleScrollToTitle(\"how_a_network_operations_center_works\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">How a Network Operations Center Works<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"types_of_nocs\"\n                               onclick=handleScrollToTitle(\"types_of_nocs\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">Types of NOCs<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"in-house_vs_outsourced_nocs\"\n                               onclick=handleScrollToTitle(\"in-house_vs_outsourced_nocs\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">In-House vs. Outsourced NOCs<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"noc_components_functions\"\n                               onclick=handleScrollToTitle(\"noc_components_functions\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">NOC Components &amp; Functions<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"noc_vs_soc_data_center_help_center\"\n                               onclick=handleScrollToTitle(\"noc_vs_soc_data_center_help_center\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">NOC vs. SOC, Data Center &amp; Help Center<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"noc_best_practices\"\n                               onclick=handleScrollToTitle(\"noc_best_practices\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">NOC Best Practices<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"network_operations_center_pros_cons\"\n                               onclick=handleScrollToTitle(\"network_operations_center_pros_cons\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">Network Operations Center Pros &amp; Cons<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"the_bottom_line\"\n                               onclick=handleScrollToTitle(\"the_bottom_line\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">The Bottom Line<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"faqs\"\n                               onclick=handleScrollToTitle(\"faqs\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">FAQs<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                                                        <li class=\"StepProgress-item\">\n                                                <div class=\"StepProgress-item__group\">\n                            <a data-id=\"references\"\n                               onclick=handleScrollToTitle(\"references\")\n                               class=\"StepProgress-item__link\" data-level=\"2\">References<\/a>\n                                                    <\/div>\n                                                <\/li>\n                                    <\/ol>\n                <div class=\"toc-sticky__container__disperse\"><\/div>\n                <div class=\"toc-sticky__btn-top justify-content-center\">\n                    <button class=\"btn btn-link d-flex align-items-center\" onclick={btnTop()}><p>Show Full Guide<\/p><img decoding=\"async\"\n                                src=\"\/wp-content\/plugins\/table-of-contents\/assets\/images\/arrow-up-circle.svg\"\n                                alt=\"arrow-up-circle\">\n                    <\/button>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n    <div class=\"toc-sticky-list\">\n        <div class=\"toc-sticky__container container\">\n            <div class=\"toc-sticky__open d-flex align-items-end\" data-bs-toggle=\"collapse\" aria-controls=\"multiCollapse2\" data-bs-target=\"#multiCollapse2\">\n                <button class=\"btn btn-primary collapse-action-btn p-1 rounded-circle\"\n                        type=\"button\">\n                    <i class=\"icon-chevron-up up\"><\/i>\n                <\/button>\n                <span id=\"toc-current-title\" class=\"d-flex align-items-center\">\n                    Table of Contents\n                <\/span>\n            <\/div>\n            <div  class=\"collapse my-3\" id=\"multiCollapse2\">\n                <ol class=\"StepProgress\">\n                    \t\t\t\t\t \t\t\t\t\t                                                     <li class=\"StepProgress-item current \">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"what_is_a_network_operations_center_noc\"\n                                   onclick=handleScrollToTitle(\"what_is_a_network_operations_center_noc\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">What Is a Network Operations Center (NOC)?<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t                                                     <li class=\"StepProgress-item \">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"key_takeaways\"\n                                   onclick=handleScrollToTitle(\"key_takeaways\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">Key Takeaways<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t                                                     <li class=\"StepProgress-item \">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"how_a_network_operations_center_works\"\n                                   onclick=handleScrollToTitle(\"how_a_network_operations_center_works\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">How a Network Operations Center Works<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t\n\t\t\t\t\t\t <span class=\"show_moretoc\">Show Full Guide<\/span>\n\t\t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"types_of_nocs\"\n                                   onclick=handleScrollToTitle(\"types_of_nocs\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">Types of NOCs<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"in-house_vs_outsourced_nocs\"\n                                   onclick=handleScrollToTitle(\"in-house_vs_outsourced_nocs\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">In-House vs. Outsourced NOCs<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"noc_components_functions\"\n                                   onclick=handleScrollToTitle(\"noc_components_functions\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">NOC Components &amp; Functions<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"noc_vs_soc_data_center_help_center\"\n                                   onclick=handleScrollToTitle(\"noc_vs_soc_data_center_help_center\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">NOC vs. SOC, Data Center &amp; Help Center<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"noc_best_practices\"\n                                   onclick=handleScrollToTitle(\"noc_best_practices\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">NOC Best Practices<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"network_operations_center_pros_cons\"\n                                   onclick=handleScrollToTitle(\"network_operations_center_pros_cons\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">Network Operations Center Pros &amp; Cons<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"the_bottom_line\"\n                                   onclick=handleScrollToTitle(\"the_bottom_line\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">The Bottom Line<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"faqs\"\n                                   onclick=handleScrollToTitle(\"faqs\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">FAQs<\/a>\n                                                            <\/div>\n                                                    <\/li>\n                    \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t  \t\t\t\t\t                                                      <li class=\"StepProgress-item ms_hidetoc\">\n                                                    <div class=\"StepProgress-item__group\">\n                                <a data-id=\"references\"\n                                   onclick=handleScrollToTitle(\"references\")\n                                   class=\"StepProgress-item__link\"\n                                   data-level=\"2\">References<\/a>\n                                                            <\/div>\n                                                    <\/li>\n            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pageLegendCollapse);\n\tjQuery('span.show_moretoc').click(function(){\n\t\tjQuery('span.show_moretoc').hide();\n\t   jQuery('.ms_hidetoc').show();\n\t});\n    });\n\n    \/\/ When the user clicks on the button, scroll to the top of the document\n    function btnTop() {\n        const pageLegend = document.querySelector('#multiCollapse1');\n        document.querySelector('html').classList.remove('overflow-hidden');\n        pageLegend.classList.remove('overflow-auto');\n        pageLegend.style.height = 'auto';\n        window.scrollTo({\n            top: 0,\n            behavior: 'smooth'\n        });\n    }\n\n    const handleScrollToTitle = (id) => {\n        const el = document.getElementById(id);\n        const headerHeightDifference = window.innerWidth < 992 ? -30 : -15;\n        window.scrollTo({\n            top: el.offsetTop - 60 - headerHeightDifference - 10,\n        });\n    }\n<\/script>\n\n<h2><span id=\"how_a_network_operations_center_works\">How a Network Operations Center Works<\/span><\/h2>\n<p>A network operations center continuously monitors <a href=\"https:\/\/www.techopedia.com\/7\/31179\/networking\/wireless\/how-is-bandwidth-monitoring-different-from-other-types-of-network-monitoring\">bandwidth<\/a>, <a href=\"https:\/\/www.techopedia.com\/definition\/2228\/latency\">latency<\/a>, error rates, and other KPIs for network operations. The goal is to detect and address anomalies proactively. In addition to reactive incident response, NOC team members are also responsible for proactive network maintenance measures.<\/p>\n<p>Typically, NOC software apps will issue an alert when they detect an anomaly or deviation from normal <a href=\"https:\/\/www.techopedia.com\/definition\/30022\/network-performance\">network performance<\/a> levels.<\/p>\n<p>In response, NOC team members will follow a structured process that includes assessing the severity of the issue, prioritizing how quickly a response is required, and assigning the right sub-team to fix the problem. In the past, these actions were carried out manually. Today, it\u2019s more likely that this process is carried out automatically by <a href=\"https:\/\/www.techopedia.com\/definition\/190\/artificial-intelligence-ai\">artificial intelligence<\/a> (AI)-enabled software.<\/p>\n<p>Increasingly, NOC teams are using <a href=\"https:\/\/www.techopedia.com\/definition\/8181\/machine-learning-ml\">machine learning<\/a> (ML) tools to automate specific tasks such as <a href=\"https:\/\/www.techopedia.com\/how-to-trace-an-ip-address\/2\/34918\">IP address tracking<\/a>, configuration management, and security monitoring. ML tools are able to predict network congestion and adjust resources automatically to maintain optimal performance.<\/p>\n<h2><span id=\"types_of_nocs\">Types of NOCs<\/span><\/h2>\n<p>In the past, NOCs were centralized physical locations filled with monitors, each providing staff members with information about a <a href=\"https:\/\/www.techopedia.com\/definition\/24759\/key-performance-indicators-kpi\">key performance indicator<\/a> (KPI).<\/p>\n<p>Today, many NOCs are virtual (vNOCs), and NOC team members use <a href=\"https:\/\/www.techopedia.com\/definition\/13887\/executive-dashboard\">executive dashboards<\/a> instead of an array of physical monitors to monitor KPIs. vNOCs can significantly reduce the overhead costs associated with maintaining a physical space, dedicated equipment, and on-site staff.<\/p>\n<p>Some <a href=\"https:\/\/www.techopedia.com\/definition\/2510\/internet-service-provider-isp\">Internet service providers<\/a> (ISPs) and telecom companies still maintain <a href=\"https:\/\/www.youtube.com\/watch?v=cNCIv7bSPgo\" target=\"_blank\">dedicated physical NOC facilities<\/a>. Increasingly, however, physical NOCs are being replaced by cloud-based tools that allow NOC team members to work remotely.<\/p>\n<h2><span id=\"in-house_vs_outsourced_nocs\">In-House vs. Outsourced NOCs<\/span><\/h2>\n<p>Physical and virtual network operations centers can be managed in-house by members of an organization\u2019s IT department or they can be outsourced to a third-party <a href=\"https:\/\/www.techopedia.com\/definition\/143\/managed-service-provider-msp\">managed service provider<\/a> (MSP) that specializes in network operations.<\/p>\n<p>In many cases, organizations use a hybrid approach that combines in-house expertise with outsourced support. For example, a mid-size business might employ an IT specialist to handle basic network maintenance but partner with a managed service provider for 24\/7 network monitoring and automated incident response.<\/p>\n<div class=\"su-table su-table-responsive su-table-alternate\">\n<table>\n<tbody>\n<tr>\n<th><strong>Feature<\/strong><\/th>\n<th><strong>In-house NOCs<\/strong><\/th>\n<th><strong>Outsourced NOCs<\/strong><\/th>\n<\/tr>\n<tr>\n<td><strong>Expertise<\/strong><\/td>\n<td>Requires employees to have specialized areas of expertise.<\/td>\n<td>MSP is responsible for providing access to specialized expertise.<\/td>\n<\/tr>\n<tr>\n<td><strong>Infrastructure<\/strong><\/td>\n<td>Requires a dedicated physical space and significant investments in <a href=\"https:\/\/www.techopedia.com\/definition\/2210\/hardware-hw\">hardware<\/a> and <a href=\"https:\/\/www.techopedia.com\/definition\/4356\/software\">software<\/a>.<\/td>\n<td>MSP is responsible for providing an executive dashboard as well as purchasing and maintaining network monitoring hardware and software.<\/td>\n<\/tr>\n<tr>\n<td><strong>Maintenance<\/strong><\/td>\n<td>The internal IT team is responsible for all maintenance and upgrades.<\/td>\n<td>Provider handles all maintenance and upgrades.<\/td>\n<\/tr>\n<tr>\n<td><strong>Cost<\/strong><\/td>\n<td>Upfront and ongoing operational expenses can vary.<\/td>\n<td>Predictable monthly\/annual cost.<\/td>\n<\/tr>\n<tr>\n<td><strong>Security<\/strong><\/td>\n<td>The NOC team has direct control over all security measures.<\/td>\n<td>Security measures depend on protocols the MSP puts in place.<\/td>\n<\/tr>\n<tr>\n<td><strong>Coverage<\/strong><\/td>\n<td>It can be challenging and expensive to staff an in-house NOC around the clock.<\/td>\n<td>Coverage can often be purchased in tiers specified by different <a href=\"https:\/\/www.techopedia.com\/2\/29356\/it-business\/it-management\/what-you-should-know-about-service-level-agreements\">service level agreements<\/a> (SLAs).<\/td>\n<\/tr>\n<tr>\n<td><strong>Compliance<\/strong><\/td>\n<td>In-house staff is directly responsible for compliance.<\/td>\n<td>Provider may assist with compliance.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2><span id=\"noc_components_functions\">NOC Components &amp; Functions<\/span><\/h2>\n<p>The primary purpose of a network operations center is to ensure maximum uptime for an organization&#8217;s IT and communication systems. The basic components of a NOC are monitoring tools, backup and failover mechanisms, a ticketing system, and skilled personnel.<\/p>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span><strong>Monitoring tools<\/strong><\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> Provide visibility into network performance, security, and operational status. They can be used to proactively minimize downtime and ensure consistent service delivery. <\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span><strong>Backup systems<\/strong> <strong>and failover mechanisms<\/strong><\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"> Ensure continuous operations during hardware failures or other disruptions, and <strong>ticketing systems<\/strong> \u2013 especially those that are integrated with <a href=\"https:\/\/www.techopedia.com\/definition\/email-address\">email<\/a> and instant messaging platforms \u2013 can expedite incident response by ensuring coordinated efforts among NOC team members and other departments. <\/div><\/div>\n<\/div>\n<p><strong>NOC teams<\/strong> typically consist of <a href=\"https:\/\/www.techopedia.com\/definition\/29955\/network-analyst\">network analysts<\/a>, <a href=\"https:\/\/www.techopedia.com\/job-role-network-administrator\/2\/33983\">network administrators<\/a>, and <a href=\"https:\/\/www.techopedia.com\/definition\/654\/network-support-engineer\">network engineering support<\/a> technicians with experience in <a href=\"https:\/\/www.techopedia.com\/definition\/20974\/network-management\">network management<\/a>.<\/p>\n<p>An effective team has a variety of skill sets that can be used to navigate complex network environments, quickly identify issues, and implement effective solutions. In large organizations, <a href=\"https:\/\/www.techopedia.com\/definition\/29954\/information-security-analyst\">security analysts<\/a> and <a href=\"https:\/\/www.techopedia.com\/definition\/1187\/database-administrator-dba\">database administrators<\/a> may also be part of the NOC team.<\/p>\n<p>Network Operations Center Responsibilities<\/p>\n<p>A network operations center has three important functions: network maintenance, event monitoring, and event resolution. To carry out these responsibilities, in-house NOC teams typically use special <a href=\"https:\/\/www.techopedia.com\/definition\/11988\/network-management-system-nms\">network management systems<\/a> (NMSs) that can track network performance metrics in real time and automate routine maintenance tasks such as updating <a href=\"https:\/\/www.techopedia.com\/definition\/2137\/firmware\">firmware<\/a>.<\/p>\n<p>In large organizations, NOC responsibilities may also include network <a href=\"https:\/\/www.techopedia.com\/definition\/13932\/capacity-planning\">capacity planning<\/a> and backup and recovery for network <a href=\"https:\/\/www.techopedia.com\/definition\/24822\/configuration-controlconfiguration-management-cm\">configuration management<\/a> (CM).<\/p>\n<h2><span id=\"noc_vs_soc_data_center_help_center\">NOC vs. SOC, Data Center &amp; Help Center<\/span><\/h2>\n<p>While network operations centers and <a href=\"https:\/\/www.techopedia.com\/definition\/33961\/security-operations-center-soc\">security operations centers<\/a> (SOCs) are both important components of an organization&#8217;s IT infrastructure, they each have distinct responsibilities.<\/p>\n<p>An organization\u2019s <strong>network operations center<\/strong> is responsible for maintaining network access and ensuring network health. In contrast, an <strong>organization\u2019s security operations center<\/strong> is responsible for monitoring <a href=\"https:\/\/www.techopedia.com\/top-cybersecurity-threats-how-to-protect-your-data\">cyber threats<\/a> and protecting the organization&#8217;s <a href=\"https:\/\/www.techopedia.com\/definition\/23367\/digital-asset\">digital assets<\/a>.<\/p>\n<p>Integrated ticketing systems and instant messaging platforms can facilitate the smooth flow of information between an organization\u2019s NOC and its security operations center to keep the organization&#8217;s digital assets safe while ensuring<a href=\"https:\/\/www.techopedia.com\/definition\/14235\/five-nines\"> five nines<\/a><a href=\"https:\/\/www.techopedia.com\/definition\/9868\/uptime\"> uptime<\/a>.<\/p>\n<p>Integrated ticketing systems can also allow other <a href=\"https:\/\/www.techopedia.com\/definition\/349\/data-center\">data center<\/a> stakeholders to escalate unresolved technical issues and, if necessary, route them to another help center.<\/p>\n<h2><span id=\"noc_best_practices\">NOC Best Practices<\/span><\/h2>\n<p>Establishing and maintaining a NOC requires careful planning.<\/p>\n<p>Best practices include:<\/p>\n<ul>\n<li>Establishing clear goals and performance metrics to guide the selection of monitoring tools.<\/li>\n<li>Developing standardized protocols for incident detection, escalation, resolution, and documentation.<\/li>\n<li>Conducting regular performance audits to help assess the effectiveness of the NOC and identify areas for improvement.<\/li>\n<\/ul>\n<h2><span id=\"network_operations_center_pros_cons\">Network Operations Center Pros &amp; Cons<\/span><\/h2>\n<p>Physical NOCs located in-house still have important benefits, but they are gradually being replaced by virtual NOCs that can be managed remotely.<\/p>\n<p>Here are some of the pros and cons of maintaining a physical NOC in-house:<\/p>\n<div class=\"su-row\"><div class=\"su-column su-column-size-1-2\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n<h3>Pros<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-circle\" style=\"color:#3CB371\"><\/i> In-house NOCs provide full control over monitoring setup and incident response processes<\/li>\n<li><i class=\"sui sui-check-circle\" style=\"color:#3CB371\"><\/i> Having an NOC team in one location can foster better communication, teamwork, and knowledge sharing<\/li>\n<li><i class=\"sui sui-check-circle\" style=\"color:#3CB371\"><\/i> In-house NOCs can be tightly integrated with other on-site IT and <a href=\"https:\/\/www.techopedia.com\/definition\/operating-system-os\">operational systems<\/a> (OSs)<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<div class=\"su-column su-column-size-1-2 pros_icons_\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n<h3>Cons<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-remove\" style=\"color:#e31f28\"><\/i> Physical NOCs are more difficult to scale than vNOCs<\/li>\n<li><i class=\"sui sui-remove\" style=\"color:#e31f28\"><\/i> Ensuring round-the-clock coverage for an in-house NOC can be challenging and expensive<\/li>\n<li><i class=\"sui sui-remove\" style=\"color:#e31f28\"><\/i> Physical NOCs are tied to a specific geographic location and vulnerable to disruptions caused by natural disasters or power outages<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div>\n<h2><span id=\"the_bottom_line\">The Bottom Line<\/span><\/h2>\n<p>Network operations centers, by definition, are centralized locations that network operations staff members use to monitor and manage an organization\u2019s local area network and\/or wide area network.<\/p>\n<p>In the past, most NOCs were physical rooms that used monitors to display individual KPIs discretely. Today, many organizations have transitioned to virtual NOCs that aggregate KPIs in a single executive dashboard. This approach allows teams to oversee network performance in a more holistic manner and address problems in context.<\/p>\n<h2><span id=\"faqs\">FAQs<\/span><\/h2>\n<div class=\"man_faq_sec\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\"><\/time><section class=\"ms_faq ms_card \" ><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"accordionButton\"><h3 itemprop=\"name\">What is a network operations center in simple terms?<\/h3> <\/div>\n<div class=\"accordionContent\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" style=\"display:none;\"><p itemprop=\"text\">A network operations center (NOC), meaning a centralized hub for monitoring and managing an organization\u2019s computer networks, can be rolled out as a physical location or implemented virtually with an executive dashboard. To be effective, physical and virtual NOCs require skilled personnel, standard processes for incident response, and integrated tools for communication and collaboration.<\/p>\r\n                <\/div><\/div><\/section>\n<section class=\"ms_faq ms_card \" ><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"accordionButton\"><h3 itemprop=\"name\">What does a network operations center do?<\/h3> <\/div>\n<div class=\"accordionContent\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" style=\"display:none;\"><p itemprop=\"text\">Network operations centers allow IT teams to monitor and manage their organization\u2019s computer networks from a centralized physical or virtual location.<\/p>\r\n                <\/div><\/div><\/section>\n<section class=\"ms_faq ms_card \" ><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"accordionButton\"><h3 itemprop=\"name\">What is the main purpose of the NOC?<\/h3> <\/div>\n<div class=\"accordionContent\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" style=\"display:none;\"><p itemprop=\"text\">The main purpose of a NOC is to ensure an organization&#8217;s network infrastructure is reliable.<\/p>\r\n                <\/div><\/div><\/section>\n<section class=\"ms_faq ms_card \" ><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"accordionButton\"><h3 itemprop=\"name\">What is the purpose of an NOC?<\/h3> <\/div>\n<div class=\"accordionContent\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" style=\"display:none;\"><p itemprop=\"text\">The purpose of a NOC is to continuously monitor, manage, and maintain an organization&#8217;s network infrastructure. The goal is to ensure high availability and optimal performance.<\/p>\r\n                <\/div><\/div><\/section>\n<section class=\"ms_faq ms_card \" ><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"accordionButton\"><h3 itemprop=\"name\">What does a NOC agent do?<\/h3> <\/div>\n<div class=\"accordionContent\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" style=\"display:none;\"><p itemprop=\"text\">The term \u201cNOC agent\u201d typically refers to an AI-enabled <a href=\"https:\/\/www.techopedia.com\/definition\/autonomous-agent\">software agent<\/a> designed to ensure high availability (HA) and optimal network performance. It should be noted, however, that in some corporate cultures, the term may also refer to a human NOC team member tasked with the same goals.<\/p>\r\n                <\/div><\/div><\/section>\n<div class=\"reference-content\">\n<div class=\"reference-heading reference-content-collapsible-heading\">\n<h2><span id=\"references\">References<\/span><\/h2>\n<\/div>\n<div class=\"reference-content-body\">\n<ol>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=cNCIv7bSPgo\" target=\"_blank\">New T-Mobile Network Operations Center in Warsaw, Poland &#8211; YouTube<\/a> (Youtube)<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>What Is a Network Operations Center (NOC)? A network operations center (NOC) is a centralized control center for monitoring and managing an organization&#8217;s local area network (LAN), wireless local area network (WLAN) and\/or wide area network (WAN). A NOC helps organizations that rely on IT infrastructure for daily operations to ensure network infrastructure functions reliably [&hellip;]<\/p>\n","protected":false},"author":7813,"featured_media":380793,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","om_disable_all_campaigns":false,"footnotes":""},"definitioncat":[229],"class_list":["post-380788","definition","type-definition","status-publish","format-standard","has-post-thumbnail","hentry","definitioncat-infrastructure-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is a Network Operations Center? 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