{"id":15329,"date":"2018-11-19T16:25:39","date_gmt":"2018-11-19T16:25:39","guid":{"rendered":"https:\/\/www.techopedia.com\/definition\/next-issue-avoidance\/"},"modified":"2018-11-19T16:25:39","modified_gmt":"2018-11-19T16:25:39","slug":"next-issue-avoidance","status":"publish","type":"definition","link":"https:\/\/www.techopedia.com\/definition\/33630\/next-issue-avoidance-nia","title":{"rendered":"Next Issue Avoidance"},"content":{"rendered":"<h2><span id=\"what_does_next_issue_avoidance_mean\">What Does Next Issue Avoidance Mean?<\/span><\/h2>\n<p>The concept of next issue avoidance (NIA) utilizes projections and brainstorming to predict what problems consumers will have in the future. Utilizing next issue avoidance strategies, companies can make support more efficient for customers.<\/p>\n<h2><span id=\"techopedia_explains_next_issue_avoidance\">Techopedia Explains Next Issue Avoidance<\/span><\/h2>\n<p>The idea of next issue avoidance is that companies are working to monitor trends in consumer complaints and problems, and trying to optimize how they respond. The idea is similar to what an auto mechanic or other specialized service shop might do when trying to combine labor costs instead of creating an individual chain of service for each fix. For instance, in a situation where an initial tech support problem leads to other problems down the line, the company will want to bundle their responses to problem A, problem B and other derivative problems so that they can take care of them all with fewer points of contact. Next issue avoidance can be based on sophisticated AI\/ML programs that can pinpoint what is most likely to be a problem for customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What Does Next Issue Avoidance Mean? The concept of next issue avoidance (NIA) utilizes projections and brainstorming to predict what problems consumers will have in the future. Utilizing next issue avoidance strategies, companies can make support more efficient for customers. Techopedia Explains Next Issue Avoidance The idea of next issue avoidance is that companies are [&hellip;]<\/p>\n","protected":false},"author":7813,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","om_disable_all_campaigns":false,"footnotes":""},"definitioncat":[228],"class_list":["post-15329","definition","type-definition","status-publish","format-standard","hentry","definitioncat-risk-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is Next Issue Avoidance (NIA)? - Definition from Techopedia<\/title>\n<meta name=\"description\" content=\"This definition explains the meaning of Next Issue Avoidance and why it matters.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Next Issue Avoidance\" \/>\n<meta property=\"og:description\" content=\"This definition explains the meaning of Next Issue Avoidance and why it matters.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.techopedia.com\/definition\/33630\/next-issue-avoidance-nia\" \/>\n<meta property=\"og:site_name\" content=\"Techopedia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/techopedia\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@techopedia\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.techopedia.com\/definition\/33630\/next-issue-avoidance-nia#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.techopedia.com\/definition\/33630\/next-issue-avoidance-nia\"},\"author\":{\"name\":\"Margaret Rouse\",\"@id\":\"https:\/\/www.techopedia.com\/#\/schema\/person\/f5dd538e31ee352d105b8af36c4268a5\"},\"headline\":\"Next Issue Avoidance\",\"datePublished\":\"2018-11-19T16:25:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.techopedia.com\/definition\/33630\/next-issue-avoidance-nia\"},\"wordCount\":180,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.techopedia.com\/#organization\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.techopedia.com\/definition\/33630\/next-issue-avoidance-nia#respond\"]}],\"articleSection\":\"\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.techopedia.com\/definition\/33630\/next-issue-avoidance-nia\",\"url\":\"https:\/\/www.techopedia.com\/definition\/33630\/next-issue-avoidance-nia\",\"name\":\"What is Next Issue Avoidance (NIA)? 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