{"id":14456,"date":"2016-02-23T15:53:47","date_gmt":"2016-02-23T15:53:47","guid":{"rendered":"https:\/\/www.techopedia.com\/definition\/24-7-support\/"},"modified":"2016-02-23T15:53:47","modified_gmt":"2016-02-23T15:53:47","slug":"24-7-support","status":"publish","type":"definition","link":"https:\/\/www.techopedia.com\/definition\/31681\/247-support","title":{"rendered":"24\/7 Support"},"content":{"rendered":"<h2><span id=\"what_does_247_support_mean\">What Does 24\/7 Support Mean?<\/span><\/h2>\n<p>In an IT context, 24\/7 support means a support service that is provided 24 hours a day and 7 days a week. This may include an array of IT services \u2013 like server monitoring, call center support, database support and so on. This support generally includes support for those services that require running without disruption and downtime.\n<\/p>\n<h2><span id=\"techopedia_explains_247_support\">Techopedia Explains 24\/7 Support<\/span><\/h2>\n<p>24\/7 support is a kind of support that is available throughout the day, 7 days a week and 365 days a year. This simply means that the technical service is available around the clock. To provide such a seamless support, various methods are adopted:\n<\/p>\n<ul>\n<li>Well-coordinated shifts \u2013 Various 24\/7 support providers make use of properly coordinated shifts with dedicated shift staff.<\/li>\n<li>Geographical settings \u2013 Others make use of geographical settings, such offices make use of staff from around the globe in different time zones.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>What Does 24\/7 Support Mean? In an IT context, 24\/7 support means a support service that is provided 24 hours a day and 7 days a week. This may include an array of IT services \u2013 like server monitoring, call center support, database support and so on. This support generally includes support for those services [&hellip;]<\/p>\n","protected":false},"author":7813,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","om_disable_all_campaigns":false,"footnotes":""},"definitioncat":[],"class_list":["post-14456","definition","type-definition","status-publish","format-standard","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is 24\/7 Support? - Definition from Techopedia<\/title>\n<meta name=\"description\" content=\"This definition explains the meaning of 24\/7 Support and why it matters.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.techopedia.com\/definition\/31681\/247-support\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"24\/7 Support\" \/>\n<meta property=\"og:description\" content=\"This definition explains the meaning of 24\/7 Support and why it matters.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.techopedia.com\/definition\/31681\/247-support\" \/>\n<meta property=\"og:site_name\" content=\"Techopedia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/techopedia\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@techopedia\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.techopedia.com\/definition\/31681\/247-support#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.techopedia.com\/definition\/31681\/247-support\"},\"author\":{\"name\":\"Margaret Rouse\",\"@id\":\"https:\/\/www.techopedia.com\/#\/schema\/person\/f5dd538e31ee352d105b8af36c4268a5\"},\"headline\":\"24\/7 Support\",\"datePublished\":\"2016-02-23T15:53:47+00:00\",\"dateModified\":\"2016-02-23T15:53:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.techopedia.com\/definition\/31681\/247-support\"},\"wordCount\":139,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.techopedia.com\/#organization\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.techopedia.com\/definition\/31681\/247-support#respond\"]}],\"articleSection\":\"\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.techopedia.com\/definition\/31681\/247-support\",\"url\":\"https:\/\/www.techopedia.com\/definition\/31681\/247-support\",\"name\":\"What is 24\/7 Support? 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