How much does a non-fungible token (NFT) weigh? It’s hard to pin down. A single byte of data weighs one quintillionth of a gram. A typical NFT takes up about 100 mb – so about 100 million quintillionths.
That’s not a lot, yet non-fungible tokens have a heft that maths alone can’t calculate: cool factor, cachet, collectability, and a certain talismanic appeal.
Those are intangibles some casino marketers are transmuting into stickier gaming experiences and more repeat business.
Key Takeaways
- Retaining players and minimizing churn is vital to the long-term success of any iGaming business.
- Crypto and Web3 casinos may have found a unique way to use NFTs as a loyalty booster.
- NFTs are singular, scarce, programmable, tradeable, and very much of-the-moment.
- They can enhance the online betting experience by giving players special privileges, access, and rewards.
- Tokens can also become the basis for members-only internal marketplaces, where access can only be gained by playing, earning, and trading tokens for NFTs.
- Then NFTs can be accumulated, sold, swapped, or proudly displayed as virtual swag.
Worth Their Weight in Loyalty
NFTs and gambling seem made for one another. Both deliver outcomes driven by the hot desire for winnings and the cold logic of supply and demand. The difference between the 95% of NFTs considered worthless and a $69 million encrypted .jpeg is down to chance, dictated by a complex interplay of odds and shifting cultural variables. Easier to just call it ‘luck.’
When luck is associated with an object, the object gains special significance. In an online casino environment, NFTs could be a virtual rabbit’s foot or a badge of honor bestowed on a select few.
Savvy crypto and Web3 betting sites are using the built-in scarcity, uniqueness, and technical capabilities of NFTs to make the gambling experience more aspirational – and more personal – to keep players engaged and hungry for more.
Binding Players to the Brand
Think of NFTs as digital VIP lanyards. They give players special access to certain areas and verifiable rights to certain rewards. Players display them for exclusive privileges or embellish them with seals and stickers earned after repeated plays. The house controls what they do and how they’re used by coding in rules and use-by dates.
That opens the door to inventive new gambling experiences enabled by the blockchain technology NFTs are built with:
1. More Ways to Win
NFTs can be collected and kept in a virtual treasure chest that players can dip into at their convenience. For instance, after 10 plays of an online slot machine, a player might earn an NFT that can be redeemed later for a gift or used immediately for an upgrade to their luck level.
2. Adding Digital Memories
Even after it has been created, an NFT can have new content attached to it, perhaps to verify participation or attach a memory. After a notable win or action-packed session, the NFT could have the payout displayed or add a souvenir photo of the player.
3. Trading & Upgrading
Because NFTs can be shared, transferred, and traded, crypto and Web3 casinos can create their own internal economies and allow players to swap what they have or purchase more on member-only marketplaces, enabling them to gain access to higher-level rewards.
4. Programming Control
By using blockchain smart contracts, a casino could, if it wanted to, take a transaction fee for selling an NFT or cap the number of times it’s traded. Rewards could be set to expire on a certain date or deliver additional benefits at off-peak playing periods.
Embracing Tokenomics
There could also be an opportunity to create bespoke, casino-branded cryptocurrencies and build an internal economy around them. For example, a Web3 casino could create its own native tokens and allow players to earn them through repeated play or by taking part in specific promotions.
These mini-cryptocurrencies could be used to obtain NFTs, unlock VIP games, win exclusive rewards, or achieve higher loyalty status – giving players added incentive to keep going.
Lisa JY Tan, an economist specializing in blockchain and token market dynamics, says:
“NFTs provide players with proof of ownership and authenticity of their in-game items. This can create a sense of exclusivity and scarcity … encouraging them to invest more time and resources into the game to acquire valuable items.”
2/ In Web3, the game changes. Tokens aren't just shares— they capture different types of value: utility, speculative potential, community access, or future benefits.
But the core rule remains: *value takes time to establish*.
This value is what we call *intrinsic value*.
— Lisa JY Tan ?? Consensus HK & ETH Denver (@lisajytan) November 5, 2024
Charming Customers With NFTs
In a case study published on the Mintology website, Las Vegas-based Station Casinos explained how it deepened its connection with high-value players through a loyalty campaign centered around NFTs.
The company created a series of collectable ‘good luck charm’ NFTs available only to members of its Boarding Pass loyalty scheme, allowing them to access unique rewards and customize their playing experiences. The NFT charms were color-coded based on the level of difficulty (‘luck levels’ in the program’s parlance) required to obtain them.
The hierarchy gave the NFTs an injection of excitement and the company says customer engagement improved as a result, particularly with slot machine play. Once obtained, Boarding Pass members could buy, sell, or display their NFTs.
The result? Over 250,000 boarding pass members have created ‘charm boxes’ to hold their NFTs, and over 1.6 million of the branded NFTs have been earned.
The campaign improved engagement with Boarding Pass members, Station says, particularly those in the premium ‘Chairman’ tier, strengthening their loyalty to the company’s iGaming brand.
Challenges & Concerns
While Station’s NFT charm offensive looks to have delivered the goods, NFTs aren’t entirely user-friendly. There are also issues with governance to iron out if they’re going to see mainstream iGaming adoption.
Regulatory Rules Are Still in Flux
Uncertainty about the regulatory environment for NFTs in different jurisdictions needs to be addressed.
The recent Crypto directive from the Trump White House gives new impetus to create a clear framework of rules and definitions, and for defining how future US crypto regulation will align internationally with regimes like the EU’s MiCA regulation. After years of uncertainty, 2025 will hopefully bring clarity.
User Experience Is a Barrier
Perceptions that NFTs are complicated to work with could dull player enthusiasm.
Buying mainstream NFTs can be a byzantine process that non-technical users already find maddening: purchasing crypto on an exchange, moving it to a wallet, connecting the wallet to an app, connecting the app to a marketplace, all within the inflexible rules defined by smart contracts.
After dozens of Google Searches about gas fees, the average iGamer might give up. Web3 and crypto casinos will need to make the NFT user experience simple and frictionless.
High Transaction Fees
Most NFTs run on the Ethereum blockchain, and the computing-intensive processes used to verify transactions on the network can extract a heavy cost. The ‘gas fees’ paid to miners for processing transactions can be expensive.
While Ethereum and NFT exchanges like OpenSea have taken steps to reduce them, casinos might look to other blockchains that charge less for ‘minting’ their proprietary NFTs.
Carbon Footprint
Blockchains and transaction processing also take a toll on the environment through heavy electricity consumption.
When firms like Entain have promised to be carbon-neutral by 2035 and others like DraftKings have committed to planting one million trees, green concerns are very much top-of-mind in the gambling industry.
How further blockchain adoption can be balanced with ESG commitments remains to be seen.
Future Innovations
Loyalty programs aren’t the only place where NFTs could fit into Crypto/Web3 casino models. Parallel development in the video gaming market could spill over into iGaming as well.
Play-to-Earn (P2E)
Taking a page from blockchain games like Axie Infinity and their proprietary internal trading economies, the play-to-earn (P2E) approach could see wider casino adoption.
In P2E, players can earn real-world rewards simply by putting in the time, giving the wagering experience a new economic dimension. Axie Infinity players can gather valuable NFTs and native tokens as they play.
In iGaming, time spent in the casino could arguably become a potential income source, win or lose.
Virtual & Augmented Reality
Building virtual casinos in the metaverse could be a way to blend the best of in-person and digital gambling online.
NFTs could become part of a more immersive iGaming experience where players interact, play, and trade in a 3D environment, arguably making virtual rewards more ‘real’ and appealing.
The Bottom Line
In the online gambling world, players routinely churn from one site to the next. Incentivizing them to stick around is vital to success.
But standard retention tactics can be off-putting. A study from Optimove found that 86% of players leave online betting sites due to the hailstorm of emails, texts, and push notifications that characterize traditional marketing campaigns.
A typical email weighs about two ten-thousandths of a quadrillionth of an ounce. That’s not a lot, but send enough of them, and they’ll do more harm than good.
A key benefit of NFTs is a sense of ownership. By offering players NFTs linked to their casino accomplishments, crypto and Web3 casino operators can create a stronger emotional bond. When players feel invested in their gaming identity and ecosystem, they may well be more likely to give the digital wheel another spin.
FAQs
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References
- When an E-Reader Is Loaded With Books, Does It Gain Weight??(The New York Times)
- 95% of NFTs are Dead – Trends, Predictions & Statistics 2025 (DappGambl)
- Everydays: The First 5000 Days – Will Gompertz reviews Beeple’s digital work?(BBC)
- NFTs and Gaming: the Good, the Bad, and the Profitable?(Linkedin)
- Las Vegas Hotels & Resorts?(Station Casinos)
- Featured Charms?(STN Charms)
- Customer Retention: Reducing Online Casino Player Churn
Through the Application of Predictive Modeling (UNLV Gaming Research & Review Journal) - Optimove Report: 2023 Bettors’ Preferences in iGaming Marketing (Optimove)
- How Much Does The Internet Weigh? (The Magazine)