When you buy through affiliate links in our content, we may earn a commission at no extra cost to you. Learn The best VoIP apps for Android make it easy to join business audio and video calls from anywhere with your Android phone. If you’re away from the office, on the move, or making long-distance calls, you’ll be able to rely on excellent connection quality and affordable charges with an Android VoIP calling app. In today’s world of remote, global, and hybrid working, VoIP Android apps are fast becoming essential.
I’ve tested and reviewed the market-leading Android VoIP products, including some of the best free phone apps for Android so you can quickly start saving on your business phone bills while ensuring you’re always present for your business.
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The Best VoIP Apps For Android Ranked
- Zoho Meeting – Best free VoIP phone app for android
- Ooma — Best Android VoIP app for customized plans
- MightyCall — Powerful Android VoIP app for real-time call analytics
- RingCentral — Top Android app for advanced VoIP functions
- Nextiva — Excellent VoIP calling management and functions
- Phone.com — Best budget-friendly Android VoiP app
- CallRail — Best Android VoIP app for call tracking and conversation insights
- Vonage — Top Android VoIP App with AI Virtual Assistants
Techopedia’s Top VoIP Apps For Android Tested and Ranked By Our Experts
I’ve tested the top Android VoIP apps, looking at video conferencing options, call and video quality, call transcriptions, and document sharing. I’ll also highlight each provider’s features, pros, and cons to help you find a VoIP app for your Android device.
MightyCall — Powerful Android VoIP app for real-time call analytics
CallRail — Best Android VoIP app for call tracking and conversation insights
Why Your Business Needs to Start Using VoIP Apps Today
The recent FCC Landline Shutdown Order 19-72 means landline providers are shutting down their services across the US, and their customers are required to switch to an internet phone solution. Waiting too long to make the switch could be costly and lead to a chaotic migration to a VoIP system when the time comes in the not too distant future.
Once all the major providers such as AT&T and Verizon complete the traditional landline shutdown that’s already started, VoIP or internet phone systems will not just be advantageous to have but completely essential. The closer we get to the landline shutdown, the more expensive traditional phone networks will become, and the more difficult it will be to handle the transition smoothly.
What’s more, VoIP systems are already more flexible, feature-rich, and cost-effective than traditional phone lines. My advice: start futureproofing your business, benefiting from easier scalability, and enjoying cheaper phone bills immediately by making the switch ASAP.
Key Features to Look for in an Android VoIP App
When shopping for an Android VoIP service, make sure it offers the following features:
- Auto attendant: This feature makes sure that all incoming VoIP calls are routed to the appropriate department. For example, the customer can press ‘1’ if they’re a new customer, or ‘2’ if they’re an existing customer.
- Call recording: VoIP apps should record all phone calls (outgoing/incoming)—either manually or automatically. These recorded calls can be useful for handling and disputes and for training purposes.
- On-hold messages: This is the message a customer hears when they’re on hold. Customizing your on-hold message can help you retain a customer on the call for a longer period, as well as gives you the opportunity to promote your product/service.
- Call analytics: This helps you analyze various call metrics, including average wait time, number of calls received, and abandonment rate. This data can then be used for employee training and overall performance enhancement.
- Voicemail to email: This feature ensures that all voicemails received on the VoIP phone system are sent to you as emails. This helps remote employees handle customers on the go and makes sure you don’t miss out on any customer queries.
The Best VoIP Apps For Android Reviewed and Compared
This page is focused on the VoIP services which offer the best Android apps; this will be useful if you or your team need to take calls out of the office on Android devices. If you want a more general and comprehensive guide to VoIP products, take a look at my article on the best VoIP services for US businesses.
1. Zoho Meeting – Best Free VoIP Phone App for Android
| Starting Price | $1/month |
|---|---|
| Free Version | ✅ |
| Money-Back Guarantee | 30 days |
| Android Support | Android 8.0 and later |
| Unlimited Calls to the US and Canada | ✅ |
| Top Android Features | Live transcription, Virtual whiteboard, Webinar |
| Google Play App Store Rating | 4.4 / 5 |
Latest Updates from Zoho Meeting: On November 6th, Zoho Meeting’s Android app was updated to version 2.3.5.1. This update addressed critical bugs and it now only offers support to Android 8.0 and higher. However, older versions of the app are still available, but no technical support will be provided for users on Android 7 or lower.
Why We Picked Zoho Meeting
Zoho meeting is primarily a video conferencing solution with many handy features, such as webinar screens, sharing, live transcriptions, and real-time collaborations. These features make it easy for dispersed teams to conduct virtual meetings.
It’s also one of the best options for making free internet calls as the generous free plan allows for unlimited meetings and webinars with up to 100 participants.
Zoho Meeting Features
- Live transcription — This captures every word spoken during online meetings and generates transcriptions for you. This way, you have real-time notes of your entire video conferencing session, saving you the hassle of going back to the recordings again and again.
- Virtual whiteboard — This is great for real-time team collaboration. You can use various flowcharts with different text, lists, and shapes. You can even insert images and annotate them for meaningful discussions. The whiteboards can be downloaded, shared, and accessed offline.
- Webinar — Zoho Meeting offers dedicated features for hosting online webinars. From planning your event and sending personalized session invites to comprehensive performance and productivity reports, Zoho Meeting does it all.
Zoho Meeting Pricing
Apart from a free forever plan, Zoho Meeting offers 4 different plans – 2 for meetings and 2 for webinars. Here are your options:
| Plan | Free | Meetings – Standard | Meetings – Professional | Webinar – Standard | Webinar – Professional |
|---|---|---|---|---|---|
| Monthly | $0 | $2/month | $3/month | $9/month | $19/month |
| Yearly | $0 | $1/month | $3/month | $8/month | $16/month |
- Free — You can have unlimited meetings and webinars with up to 100 participants. Each meeting can last a maximum of 60 minutes.
- Meetings Standard — This is the first plan that offers VoIP and phone features, meeting recordings, and 5 GB of cloud storage.
- Meetings Professional — This plan includes advanced functionality, such as a custom domain, transcript recording, and meeting keynotes.
- Webinar Standard — You can host webinars for up to 24 hours along with VoIP and phone features.
- Webinar Professional — Features like advanced analytics, source tracking, live streaming, and email customization are reserved for this plan
Who Zoho Meeting is Best For
Zoho Meeting is best for businesses with decentralized teams with frequent collaboration needs. It also comes in handy for hosting internal and external webinars. I’d say that any businesses looking for a free Android app to make internet calls with — as long as they’re happy that the calls are restricted to 60 minutes — should choose Zoho.
However, it’s not meant for businesses looking for traditional VoIP features, such as call forwarding, auto attendants, call distribution, IVR, and the like.
Pros 
- Unlimited VoIP calls on the free plan
- Affordable paid plans
- Comes with exclusive webinar features
- Integrates well with the Zoho suite of apps
Cons 
- No VoIP on free plan
- Breakout rooms not included
2. Ooma – Best Android VoIP App for Customizable Plans
| Starting Price | $19.95/month |
|---|---|
| Free Version | ✅ |
| Money-Back Guarantee | 30 days |
| Android Support | Android v7+ |
| Unlimited Calls to the US and Canada | ✅ |
| Top Android Features | Virtual receptionist, Multi-ring, Audio and video conferencing |
| Google Play App Store Rating | 4.3 / 5 |
Why We Picked Ooma
Ooma is one of the best VoIP services for Android devices, offering various customization options. You can choose your own toll-free and local number, as well as the number of employees that’ll be using the system.
Ooma Features
- Virtual Receptionist — Ooma’s virtual receptionist can replace a human receptionist. You can set up a multi-level system to direct calls to appropriate departments. You can even schedule the receptionist to operate only when your desk employee is out of the office.
- Multi-Ring — This feature allows users to have multiple devices ringing during an incoming call — an analog phone, an IP phone, and a mobile phone. This way, no matter where you are, you won’t miss any voice calls.
- Audio and Video Conferencing — Ooma supports seamless audio and video conferencing. You can host 3-way voice calls and video conferences with 25 participants on the Pro plan and 100 on the Pro+ plan. You can also schedule and record meetings and share your screen.
Ooma Pricing
Ooma’s cost depends on the number of users you want to onboard. The more users, the lower the cost per user, making it a great choice for all business sizes.
Each plan comes with 500 minutes of inbound calls per month and free VoIP calls in the U.S., Canada, Mexico, and Puerto Rico. Let’s look at the plans in more detail:
| Plan | Ooma Office Essentials | Ooma Office Pro | Ooma Office Pro Plus |
|---|---|---|---|
| 1 user | $19.95/user/month | $24.95/user/month | $29.95/user/month |
| 2 users | $39.90/account/month | $49.90/account/month | $59.90/account/month |
| 3 users | $59.85/account/month | $74.85/account/month | $89.85/account/month |
- Ooma Office Essentials — This plan includes essential call management features like a virtual receptionist, call parking, voicemail, ring groups, and audio conference calls for up to 10 participants.
- Ooma Office Pro — This is the first plan that includes video conferencing, call recording, text messages, and detailed call analytics.
- Ooma Office Pro Plus — This plan offers many collaboration features, such as online whiteboards and CRM integration with platforms like Salesforce and HubSpot. It’s also the only plan that allows you to record video conferences and screen incoming calls.
Who Ooma is Best For
Ooma is the perfect business phone system, regardless of business size, thanks to tailor-made plans for different bandwidths. You also get all the required VoIP features with different hardware device options.
If you have a large team, your per-user costs decrease, which makes this VoIP provider more economical for large business needs.
However, if you’re looking for a VoIP service that supports text messaging, Ooma can be an expensive choice. You’ll need the Pro plan, which costs $24.95/month and gives you just 250 messages a month. That said, this is where I found the CRM integration comes in handy.
Pros
- Available in 70+ countries
- Easy to install and use
- Offers both residential and business plans
- Supports multi-site admin and management
Cons
- No text messages on entry-level plan
- Pricing setup can confuse potential customers
3. MightyCall — Powerful Android VoIP app for Real-Time Call Analytics
| Starting Price | $15/month |
|---|---|
| Free Version | ❌ |
| Money-Back Guarantee | ❌ |
| Android Support | Android 8.0+ |
| Unlimited Calls to the US and Canada | ✅ |
| Top Android Features | Name caller ID, Automatic call distribution, Call center dashboard |
| Google Play App Store Rating | 3.3 / 5 |
Why We Picked MightyCall
MightyCall offers many essential VoIP features right from the base plan. These include features like call recording and CNAM, which are often reserved for higher plans with other VoIP apps. This makes it ideal for small businesses that want many voice features on a budget.
MightyCall Features
- CNAM — MightyCall offers character-based ID programs. When activated, they display your business name instead of your number when you call prospective customers. This gives you a unique identity and helps you score more leads compared to traditional CNAM.
- Automatic call distribution — You can set rules for all incoming voice calls. For instance, all calls from regular customers can be routed to the service team, whereas qualified leads can be handled by your sales team. This reduces customers’ wait time and helps you improve and quicken your customer service.
- Call Center Dashboard — This provides supervisors with a real-time bird’s-eye view of what’s happening at a particular call center. They can track metrics, such as active voice calls, average wait time, agent status, and historical data, among others, helping businesses optimize costs and reduce handling time.
MightyCall Pricing
MightyCall offers 4 plans, each with unlimited call minutes, SMS, and MMS. Each plan also includes two local or toll-free numbers.
| Plan | Core | Pro | Power | Enterprise |
|---|---|---|---|---|
| Monthly | $20/month | $30/month | $40/month | Custom |
| Yearly | $15/month | $23/month | $30/month | Custom |
- Core — This plan comes with several call management features, such as routing, forwarding, ring groups, and call recording. It’s a good starting point for small and medium-sized enterprises.
- Pro — You’ll need to upgrade to the Pro plan if you need more call analytics and monitoring features, such as live monitoring, call whispering, and real-time analytics. This plan also includes advanced reports.
- Power — In addition to everything in the Pro plan, this one includes an auto dialler, scheduled campaigns, a dedicated account manager, and priority support.
- Enterprise — This is a fully flexible plan that you can customize according to your needs and the size of your team.
Who MightyCall is Best For
MightyCall is one of the best VoIPs for small businesses since it offers essential features like voicemail-to-text, call routing, forwarding, transfer, ring groups, and call recording right from their first paid plan. This makes it a value-for-money product for every business on a budget.
However, if you’re looking for video conferencing capabilities as well, MightyCall isn’t the one.
Pros
- Budget-friendly starter plans
- Offers call recording right from the first plan
- Detailed call analytics and dashboard
- Offers unlimited calling minutes on all plans
Cons
- No functionality for video calls
- Priority support locked to Enterprise plan
4. RingCentral — Top Android App for Advanced VoIP Functions
| Starting Price | $20/month |
|---|---|
| Free Version | ❌ |
| Money-Back Guarantee | 30 days |
| Android Support | Android 8.0 or later |
| Unlimited Calls to the US and Canada | ✅ |
| Top Android Features | Call forwarding, Ring groups, Call recording |
| Google Play App Store Rating | 4.6 / 5 |
Latest Updates from RingCentral: RingCentral’s latest update to its Android VoIP app was on October 22nd and included bug fixes and performance improvements.
Why We Picked RingCentral
RingCentral is an extremely popular VoIP service with over 400,000 global users. Every plan includes advanced VoIP functionality, such as IVR, call recording, call transcription, and a toll-free number.
The best part about RingCentral is its 300+ integration options, which allow you to streamline workflows and centralize everything related to your business on a single platform.
RingCentral Features
- Call Forwarding — RingCentral lets you customize your network while forwarding VoIP calls. This means that you can set the number of times a phone rings before it’s forwarded to another device. You can also forward the phone calls to an entire group of employees or a specific department.
- Ring Groups — During testing, I found the platform’s Ring Groups feature to be incredibly user-friendly. You can customize it so that up to 10 phones ring in order, one by one, or choose to let them all ring simultaneously.
- Call Recording — This is extremely beneficial for a small business. You only need to press a button to start recording—right from its starter plan. Higher-tier plans also support automatic call recording, which records all incoming and outgoing VoIP calls. You can play the recordings online or download them for future use.
RingCentral Pricing
Although not the cheapest Android VoIP option out there, RingCentral offers some excellent features right from its basic plan. For starters, you get domestic calling in the US and Canada, visual voicemail, and advanced analytics.
| Plan | Core | Advanced | Ultra |
|---|---|---|---|
| Monthly | $30/month | $35/month | $45/month |
| Yearly | $20/month | $25/month | $35/month |
- Core — This plan includes 100 toll-free minutes, making it ideal for small teams with limited needs. Other features include an IVR, integration with Google and Microsoft, call recording, and video conferencing for up to 100 users.
- Advanced — This plan offers 10 times more toll-free minutes, along with advanced rules and routing, unlimited fax, and 300+ CRM integrations such as Salesforce and Hubspot.
- Ultra — With this, you can benefit from customizable business analytics, unlimited AI-powered video meetings with 200 participants, unlimited storage for your files and recordings, and 10,000 toll-free minutes.
Who RingCentral is Best For
RingCentral is ideal if you’re looking for advanced VoIP functions and superb call quality. It’s been in business for over 20 years and is a highly trusted name in the industry.
However, if you’re looking for an affordable VoIP phone service, you may want to look beyond RingCentral. It doesn’t offer a free plan, and its starting price is $20 per month, which can be a lot for a small business on a tight budget.
Pros
- Comes with 300+ integrations
- Easy to use for small and inexperienced teams
- Comes with various add-ons for specific needs
- AI-powered meeting insights and summaries
Cons
- Only higher-end plans support hot desking
- No plans offer unlimited domestic texting
5. Nextiva — Excellent VoIP Calling Management and Functions
| Starting Price | $18.95/month |
|---|---|
| Free Version | ❌ |
| Money-Back Guarantee | 30 days |
| Android Support | Android 8.0+ |
| Unlimited Calls to the US and Canada | ✅ |
| Top Android Features | Call screening, Call flip, Priority alerts |
| Google Play App Store Rating | 3.5 / 5 |
Latest Updates from Nextiva: This Android app was last updated on November 6th, 2024 and included performance improvements and bug fixes.
Why We Picked Nextiva
Nextiva is one of the best Android VoIP services for calling functions. Every plan supports HD calling, toll-free minutes, and local and toll-free numbers. You also get many call management features, such as call routing, call parking, call pulling, and 3-way calling.
Nextiva Features
- Call screening — Nextiva’s call screening helps you filter all incoming phone calls and assess their characteristics before deciding whether to answer them. This helps your team avoid robocalls, telemarketers, and anonymous callers and focus on high-priority communications.
- Call Flip — This allows you to seamlessly switch devices during voice calls without disconnecting. For example, you can quickly switch an active call from a desk phone to your cell phone and vice versa. This comes in handy for on-the-go teams.
- Priority alerts — You can set custom ringtones and call alerts for specific contact numbers. Each alert can save up to 12 numbers, and you can even set a time period during which the alert will be active. This way, you can ensure that you don’t miss any high-priority calls.
Nextiva Pricing
Nextiva has recently updated its pricing model to include four plans, each of which offers toll-free minutes and unlimited internet fax, along with local numbers.
| Plan | Digital | Core | Engage | Power Suite |
|---|---|---|---|---|
| Monthly | $25/user/month | $36/user/month | $50/user/month | $75/user/month |
| Yearly | $20/user/month | $30/month | $40/user/month | $60/user/month |
- Essential — This plan is great for startups as it offers competitor monitoring across social media platforms, you can sell via social messaging, post across various social channels using one platform, keep tabs on key review sites, and offer support to clients via a digital service helpdesk. There is no inbound/outbound calling available on this plan.
- Core — Great for small teams, this plan unlocks inbound and outbound calling, business SMS, video meetings, screen and file sharing, and call routing.
- Engage — If your team is growing, Engage offers call center queueing, a toll-free number and minutes, advanced reporting, MS teams integration, and access to a live web chat bot that lets you offer 24/7 customer service.
- Power Suite — For sales and service teams, you’ll gain everything in Engage plus advanced IVR, intelligent routing, a unified team interface for increased collaboration, a supervisor dashboard, and the ability to transcribe and summarize calls.
Who Nextiva is Best For
Nextiva is the best option if you are in need of an Android VoIP app with an extensive feature list. It supports HD calling right from its most basic plan and you’ll get many call management functions, such as call screening, call presence, call notification, and push-to-talk.
However, it’s worth noting that if you’re looking for call recording, you’ll need to upgrade to its highest-end plan, costing $32.95/month, which is quite a large investment.
Pros
- Unlimited internet fax
- Customized priority alerts
- A toll-free number with every plan
- Supports HD voice calling
Cons
- Video calls are limited to 45 minutes
- Call recording locked to premium plan
6. Phone.com — Best Budget-Friendly Android VoIP App
| Starting Price | $12.74/month |
|---|---|
| Free Version | ❌ |
| Money-Back Guarantee | 30 days |
| Android Support | Android OS v5.0 Lollipop+ |
| Unlimited Calls to the US and Canada | ✅ |
| Top Android Features | Video meeting, Voice features, AI connect |
| Google Play App Store Rating | 4.6 / 5 |
Latest Updates from Phone.com: This Android app was last updated on October 28, 2024. This included bug fixes and performance improvements.
Why We Picked Phone.com
During hands-on testing, I found Phone.com to be a good choice for small businesses looking for extensive calling features. It offers ample functions on the basic plan, so you won’t have to upgrade to a higher plan just to get more call management features. Plus, its Basic plan is more affordable than many rivals, starting at just $12.74/month.
Phone.com Features
- Video Meetings — Phone.com supports unlimited-duration meetings right from the base plan. You get features like document sharing, screen sharing, and virtual backgrounds. You’ll need a higher plan for video recording, whiteboard collaboration, and breakout rooms.
- Voice features — Phone.com’s best feature is that it offers almost all of its voice features on the base plan. This includes call blocking, forwarding, screening, transfer, and caller ID, among others. However, call recording costs extra on the initial two plans.
- AI Connect — Like Vonage, Phone.com has an AI assistant that uses Natural Language Processing (NLP). It understands the needs of an incoming call based on predetermined criteria and routes it to the appropriate department. This ensures that 100% of calls are answered and customers get what they want quicker.
Phone.com Pricing
Phone.com offers 3 incredibly affordable pricing plans, making it a value-for-money product for those on a budget. Here are your options:
| Plan | Basic | Plus | Pro |
|---|---|---|---|
| Monthly | $14.99/month | $21.99/month | $31.99/month |
| Yearly | $12.74/month | $18.69/month | $27.19/month |
- Basic — This comes with 500 calling minutes and 1 phone number per account. It also includes a video conferencing function for up to 10 participants and numerous call management features.
- Plus — This is the first plan that supports video recording and comes with a video whiteboard. From this plan onwards, you also get unlimited calling minutes.
- Pro — Choose this plan if you need detailed call analytics, HiFi video transcription, call recording, and integrations.
Who Phone.com is Best For
If you’re looking for calling functions but can’t afford Nextiva, Phone.com is an excellent alternative, particularly for a small business on a budget.
However, if you need detailed call analytics or a virtual receptionist, Phone.com isn’t an option.
Pros
- More affordable than many other VoIP apps
- Allows video meetings with unlimited duration
- Ample call management features on the Basic plan
- HIPAA-compliant
Cons
- Lacks features like a virtual receptionist
- Doesn’t provide detailed call analytics
7. GoTo Meeting — Easy-to-Use Android VoIP App for Mobile Video Conferencing
| Starting Price | $12/month |
|---|---|
| Free Version | ✅ |
| Money-Back Guarantee | ❌ |
| Android Support | Android OS 8 (Oreo) or newer |
| Unlimited Calls to the US and Canada | ✅ |
| Top Android Features | Mobile meetings, Android screen sharing, Custom backgrounds |
| Google Play App Store Rating | 4.8 / 5 |
Latest Updates from GoTo Meeting: Go-To’s Android app was last updated on 29th October, which focused on bug fixes and performance updates.
Why We Picked GoTo
GoTo Meetings excels on mobile meetings. If your employees work remotely or are often on the move, GoTo can be an excellent value-for-money option for video and voice calls. It optimizes meetings on mobile devices and also supports cloud recording, so you never miss anything important.
GoTo Features
- Mobile meetings — GoTo Meetings offers several features that make mobile meetings seamless. For example, it adjusts the bandwidth automatically so that you can get uninterrupted feed even on an unreliable internet connection. Plus, it turns your screen into a color-coded audio/mute button to eliminate distractions.
- Android screen sharing — You can effortlessly share your phone’s screen while in a meeting, which comes in handy when you want to share presentations. You can even draw and illustrate on the screen to present your work better.
- Custom backgrounds — If you have to attend a meeting while you’re not at your desk, you can add custom backgrounds to your screen. This helps you cut the clutter and background disturbances and focus on the agenda at hand.
GoTo Pricing
GoTo Meeting is more affordable than some other VoIP apps on the list, starting at just $12/month. You can host unlimited meetings with every plan with no time limits on the meetings. However, it does lack traditional VoIP calling functions. Let’s look at its plans in detail:
| Plan | Free | Professional | Business | Enterprise |
|---|---|---|---|---|
| Monthly | $0/month | $14/month | $19/month | Custom |
| Yearly | $0/month | $12/month | $16/month | Custom |
- Free — This plan allows up to 3 members and lets you host meetings that last a maximum of 40 minutes. This may suit some, but it is quite limited, even for a small business.
- Professional — You can add up to 150 members and use features like screen sharing, breakout rooms, and dial-in conferences.
- Business — This plan supports up to 250 meeting participants, unlimited cloud recording, a smart assistant, and live transcription. I found it to offer the best value-for-money plan with all the essential features a business needs.
- Enterprise — Ideal for a large business, this custom plan boasts additional features like a customer success manager, onboarding and training, and volume discounts.
Who GoTo is Best For
GoTo Meetings is best for remote and on-the-go businesses that need to keep their employees connected at all times. The platform’s excellent mobile video conferencing functions ensure you never miss a meeting.
However, in my GoTo review, I found the platform isn’t for those looking for traditional call management features like IVR, auto-attendant, and call management.
Pros
- No limits on the duration of meetings
- Unlimited meetings on all paid-for plans
- Supports cloud recording on phone
- A toll-free number with every plan
Cons
- No traditional VoIP and call management features
- Limited free plan
8. CallRail — Best Android VoIP App for Call Tracking and Conversation Insights
| Starting Price | $45/month |
|---|---|
| Free Version | ❌ |
| Money-Back Guarantee | ❌ |
| Android Support | No versions specified |
| Unlimited Calls to the US and Canada | ❌ |
| Top Android Features | Understanding marketing channels, Conversation intelligence, Reporting |
| Google Play App Store Rating | 1.8 / 5 |
Latest Updates from CallRail: This Android app was last updated on October 13th, 2024. The provider released app stability improvements.
Why We Picked CallRail
CallRail offers advanced features that help you improve your conversion rates. For instance, it summarizes and analyzes each customer call to quickly identify important keywords and pain points. It also links all customer touchpoints to provide a complete picture of the customer journey.
I included CallRail on this list because of how it excels in this particular niche area. Although I don’t agree with the very harsh 1.8 / 5 rating on the Google Play app store, I will concede that the app does have some issues I hope it is working on fixing. These include the app glitching, freezing, showing a blank screen, or losing the capability to send the right push notifications. From what I can see, the development team are proactive in responding to these queries, and are saying the issues are being worked out.
CallRail Features
- Understanding marketing channels – Businesses often advertise through multiple channels. CallRail shows you which marketing channels and keywords are providing the most high-quality leads so that you can spend wisely and boost conversion rates. It also works for online forms. CallRail can analyze which marketing activity led to a customer filling out a specific form. This helps you identify the most rewarding marketing activities and also focus on quality leads.
- Conversation Intelligence – CallRail analyzes all your calls and builds AI-generated call transcripts, summaries, and sentiment analysis, which helps you identify common customer pain points and solve them faster.
- Reporting – You get multi-touch CPL reporting with CallRail, which essentially measures the cost of a particular or all marketing touchpoints in a campaign. This helps you narrow down your focus and optimize marketing costs.
CallRail Pricing
CallRail offers 4 plans, each with different functions. The plans are definitely more expensive than those of its competitors. However, the level of detail and insights generated by CallRail are second to none.
| Plan | Call tracking | Call tracking + Conversation Intelligence | Call tracking + Form Intelligence | Complete Call tracking |
|---|---|---|---|---|
| Monthly | $50/month | $100/month | $100/month | $150/month |
| Yearly | $45/month | $90/month | $90/month | $135/month |
- Call tracking — You get 5 local numbers with 250 local minutes. Functions like call recording and forwarding are also available, along with integration with various platforms such as Google Analytics, Zapier, and Slack.
- Call tracking + Conversation Intelligence — This plan includes everything in the call tracking plan and 7,500 call transcription minutes.
- Call tracking + Form Intelligence — This plan allows you can track form leads. However, conversation intelligence isn’t available.
- Complete Call Tracking – This is an all-in-one plan with call tracking, conversation tracking, and form intelligence.
Who CallRail is Best For
If you’re looking to optimize your sales channels and identify the best advertising strategy, CallRail can be a game-changer. As one of the best call-tracking solutions, it even helps you streamline lead communication and solve problems faster.
However, if you’re on a budget and looking for call management features, you’ll be better off with more affordable picks like Vonage or Phone.com.
Pros
- Analyzes and summarizes each call
- Identifies the most rewarding sales channels
- Records entire customer journey
- Comes with call recording on the basic plan
Cons
- More expensive than traditional VoIP apps
- No free trial available
9. Vonage — Top Android VoIP App with AI Virtual Assistants
| Starting Price | $13.99/month |
|---|---|
| Free Version | ❌ |
| Money-Back Guarantee | 30 days |
| Android Support | Android 4.1+ |
| Unlimited Calls to the US and Canada | ✅ |
| Top Android Features | AI virtual assistant, Busy lamp field, Call park |
| Google Play App Store Rating | 4.3 / 5 |
Latest Updates from Vonage Business Communications: This Android app was last updated on November 13th, 2024. This version included performance improvements and bug fixes.
Why We Picked Vonage
Vonage’s AI assistant is miles ahead of other competitors. It can help you simplify many tasks and do so with extreme accuracy. Depending on the plan you choose, you also get 50+ features such as call flip, conference call, call queue, and call park, among numerous others.
Vonage Features
- AI virtual assistant — The Vonage AI virtual assistant works on the Natural Language Understanding (NLU) model and can perform various VoIP tasks for you. It can handle voice calls during peak times and even determine if the caller should be routed to a Tier 1 agent, a knowledge expert, or a chatbot. Apart from this, it can design highly personalized messages, capture insights from verbal cues, deploy new scripts, and offer self-service interactions, among other things.
- Busy Lamp Field — This shows you the status of other extensions on your phone: “idle,” “ringing,” or “on a call.” It supports up to 50 extensions, and each BLF key is also a speed dial to that extension, helping you streamline internal communication and improve your customer service.
- Call Park — You are able to put a call on hold from your device, allowing another device to pick up the call right from where it was left off. This is really handy when you have remote teams and need to transfer between departments or to line managers.
Vonage Pricing
While it lacks a free trial and plan, Vonage offers 3 pricing plans for you to choose from. Here’s a closer look at each one:
| Plan | Mobile | Premium | Advanced |
|---|---|---|---|
| Monthly | $19.99/month | $29.99/month | $39.99/month |
| Yearly | $13.99/month | $20.99/month | $27.99/month |
- Mobile — This plan includes basic VoIP functions such as unlimited domestic calling, voicemail, virtual receptionist, and phone number porting.
- Premium — This plan offers more team collaboration functions, such as conference meetings and team messaging. It also supports 20+ third-party integrations and Single Sign-on.
- Advanced — This plan includes call recording, visual voicemails, and call group functions. Depending on your needs, these may all be essential VoIP functions, which other business communication systems offer on lower-end plans.
Who Vonage is Best For
Thanks to its AI assistant, Vonage is a great choice if you’re looking to automate your calling functions.
However, if you’re looking for an affordable VoIP, Vonage isn’t the best pick. Some essential features, like call recording, are only available on its highest-tier plan.
Pros
- Supports Single Sign On
- 20+ integration options
- Comes with lots of add-ons
- Offers an admin portal for easy management
Cons
- Can be expensive for some
- Essential features are limited to the highest plan
The Best Android VoIP Applications Compared
I’ve put together a detailed table comparing my top picks for the best Android VoIP apps side by side so that you can pick one that best suits your needs.
| Providers | Zoho Meeting | Ooma | MightyCall | RingCentral | Nextiva | Phone.com | GoTo Meeting | CallRail | Vonage |
|---|---|---|---|---|---|---|---|---|---|
| Best for | Free Android App | Customized plans | Real-time analytics | Advanced VoIP functions | Calling functions | Budget calling features | Mobile video conferencing | Call tracking | AI capabilities |
| Free Version | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ | ✅ | ❌ | ❌ |
| Starting Price | $1/month | $19.95/month | $15/month | $20/month | $20/month | $12.74/month | $12/month | $45/month | $13.99/month |
| Money-Back Guarantee | 30 days | 30 days | ❌ | 30 days | 30 days | 30 days | ❌ | ❌ | 30 days |
| Android Support | Android 5.0 and later | Android v7+ | Android 8.0+ | Android 8.0 or later | Android 8.0+ | Android OS v5.0 Lollipop+ | Android OS 8 (Oreo) or newer | Android | Android 4.1+ |
| Unlimited Calls to the US and Canada | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ | ✅ |
| Google Play App Store Rating | 4.4 / 5 | 4.3 / 5 | 3.3 / 5 | 4.6 / 5 | 3.5 / 5 | 4.6 / 5 | 4.8 / 5 | 1.8 / 5 | 4.3 / 5 |
How We Review And Test VoIP Services
We base our recommendations on first-hand testing. All the VoIP products we feature, have been tested based on the following criteria. If you’d like to know more about how we evaluate VoIP software, you can visit our dedicated page explaining how we test and review VoIP systems.
- Features: We explore the platform’s general call and video conferencing capabilities and unique features like automation, call queuing, call recording, and IVR features.
- Integrations: We assess whether it offers integration support for popular business apps such as CRMs, project management platforms, helpdesk software, and others.
- Reliability: We test the call quality on offer with the VoIP platform, and we only include services that offer an uptime guarantee of close to 100%.
- Security and Compliance: We check whether the platform offers industry-standard encryption, access controls, compliance with regulations like GDPR, and firewalls.
- Numbers: We factor in whether the platform offers a variety of number options like local, toll-free, international, and vanity numbers.
- Ease of Use: We test the VoIP service on its available platforms to ensure we can give accurate insight into its usability.
- Value for Money: After our hands-on testing, we’re able to better analyze whether the price point is fair to offer insight into the feature-to-price value on offer.
- Reviews and Reputation: Beyond our hands-on testing, we explore third-party reviews to see if we need to investigate certain aspects of the VoIP service further. This combined allows us to offer a good overview of what our readers can expect from the platform.
Tips to Optimize Your VoIP Android App’s Performance
To ensure your VoIP Android app performs at its peak throughout the day while providing a high-quality user experience, follow these tips I discovered during testing:
- Connect to a reliable and stable network: I’d recommend utilizing your local Wi-Fi network instead of relying on your device’s data. This means lower latency and improved call quality.
- General maintenance: To ensure peak performance, I’d encourage you to clear your cache often.
- Keep you Android app up to date: In addition to releasing new features, the top VoIP Android Apps will receive regular updates to improve performance and for bug fixes.
- Close unnecessary apps: To boost your battery life and free up system resources, I’d recommend that you close any apps that are not in use. This can help increase your Android VoIP app’s performance.
- Enable high-performance mode: You can help improve your VoIP app’s performance by selecting this option (if it’s available on your Android device). Simply go to Settings > Battery/Performance, and enable it.
How to Use an Android VoIP Application
Here's how you use Ooma's Android application. Keep in mind that the process is similar for all the best VoIP apps for Android mobile devices.
Create an Ooma Account
First, visit Ooma’s web page and create an account. You’ll need to enter information like your name, address, and business details.
Download the Android App
Visit the Google Play Store to download the official Ooma app.
Enter Your Details
Log into your Ooma account using the same ID and password you set up when creating an account in the first step.
Make Calls
Once logged in, you can access your contact lists and make calls from anywhere. You can even listen to and manage voicemails from the app.
How to Choose the Best VoIP App for Android
Here are some of the most important factors to consider when choosing the best Android VoIP application:
The best VoIP apps offer various features and functions, from free apps to high-end and expensive services. First list the features that are important to your needs and then compare the different plans of top providers to narrow down your options.
Since these apps connect your business to your customers, it’s important that your chosen VoIP business phone system supports integrations with other business tools. For example, it should seamlessly connect with the best CRM platforms for easy customer data flow.
Ensure that the provider offers cross-platform support, such as Android, iOS, and desktop apps. After all, not every member of your team will be using the same device. The functions you need should also be supported across these devices to avoid hidden costs.
The best VoIP apps act as a bridge between your business and customers. This is why it’s important to utilize a VoIP service with minimum downtime. You’ll also need to ensure you have a stable internet connection.
I’d recommend looking for a VoIP provider that offers a minimum of 99.99% uptime. However, there are providers that offer a 99.999% uptime, which translates to less than six minutes of downtime annually.
Conclusion: Choosing the Best VoIP App for Android
With the gradual shutdown of traditional landlines already well underway, it makes sense for your business to start using a VoIP or internet phone system as soon as possible to ensure a smooth and cost-effective transition. If you or your team rely on Android devices, finding a service with one of the best Android apps will be essential to allow for mobile use and location flexibility.
After testing out dozens of the most popular VoIP services’ Android apps, the one I feel offered the best mix of affordability, price, and features was Zoho Meeting. Its dedicated webinar feature makes it great for hosting this kind of large meeting, and its collaboration tools like the virtual whiteboard make it great for bringing decentralized teams (i.e. remote or hybrid staff) together.
That said, Ooma might be better for larger businesses or those that want to scale the pricing of the VoIP service with their bandwidth requirements. Ultimately, the VoIP service, and accompanying Android VoIP app, you need will depend on the size and nature of your team. I’d suggest considering what you need, re-reading the USPs of each tool above, and visiting their sites for more information.
FAQs
Can I use a normal phone for VoIP?
What’s the best free VoIP app for Android?
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References
- How UX and UI affect conversion rates (Collat School of Business)
- Virtual Whiteboards (University of Florida)
- What is Natural Language Understanding (Fast Data Science)
- Summary of the HIPAA Security Rule (Health and Human Services)
